eBay订单成交后客服沟通买家邮件模板
很多卖家在客户下单后,以为寄出货物就万事大吉了。这种想法大错特错!聪明的卖家懂得利用邮件及时向买家反馈订单状态,这样不仅能赢得买家好评,还能增加客户粘性,提升复购率。下面和大家分享eBay订单成交后客服沟通买家邮件模板。
1. 当收到买家的付款以后
Dear valued customer,
Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.
Two points for clarification:
1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you basing on the actual shipping cost.
2. Shipping time: because you bought the item from opposite side of the earth, it needs time to ship and the duration on its way to you is out of control. What under our control is that we will ensure ship the item within ce rtain biz days as described in item listing.
Therefore, please DON’T leave us 1, 2, 3 or 4-Detailed Seller Ratings on Shipping Time and Shipping Charge which equaling to negative feedback. We welcome your positive 5-Detailed Seller Ratings for us.
Yours Sincerely,
Seller Name or ID
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