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标题: [eBay实战] eBay订单成交后客服沟通买家邮件模板
Vinlen
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Rank: 4
美国海外仓+Q:2252247748


UID 2922196
积分 6476
帖子 739
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注册 2017-7-24
状态 离线
发表于 2017-10-18 14:11  资料  个人空间  个人短信  加为好友  只看该作者 QQ
eBay订单成交后客服沟通买家邮件模板

很多卖家在客户下单后,以为寄出货物就万事大吉了。这种想法大错特错!聪明的卖家懂得利用邮件及时向买家反馈订单状态,这样不仅能赢得买家好评,还能增加客户粘性,提升复购率。下面和大家分享eBay订单成交后客服沟通买家邮件模板。

1. 当收到买家的付款以后


Dear valued customer,

Your payment has been received for the following item. We will ship it within ___ business days as promised. After doing so, we will send you a notification letter, with tracking number information if applicable.

Two points for clarification:

1. Shipping charge: some buyers might think our shipping charge is high. But the fact is NOT, we charge you basing on the actual shipping cost.

2. Shipping time: because you bought the item from opposite side of the earth, it needs time to ship and the duration on its way to you is out of control. What under our control is that we will ensure ship the item within ce rtain biz days as described in item listing.

Therefore, please DON’T leave us 1, 2, 3 or 4-Detailed Seller Ratings on Shipping Time and Shipping Charge which equaling to negative feedback. We welcome your positive 5-Detailed Seller Ratings for us.

Yours Sincerely,
Seller Name or ID

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Vinlen
高级会员
Rank: 4
美国海外仓+Q:2252247748



UID 2922196
积分 6476
帖子 739
阅读权限 60
注册 2017-7-24
状态 离线
发表于 2017-10-19 09:29  资料  个人空间  个人短信  加为好友  只看该作者 QQ
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Vinlen
高级会员
Rank: 4
美国海外仓+Q:2252247748



UID 2922196
积分 6476
帖子 739
阅读权限 60
注册 2017-7-24
状态 离线
发表于 2017-10-30 13:18  资料  个人空间  个人短信  加为好友  只看该作者 QQ
福步外贸论坛 - 归档内容,请登录后查看 Please log in to view.

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Vinlen
高级会员
Rank: 4
美国海外仓+Q:2252247748



UID 2922196
积分 6476
帖子 739
阅读权限 60
注册 2017-7-24
状态 离线
发表于 2017-10-30 13:19  资料  个人空间  个人短信  加为好友  只看该作者 QQ
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acnbyy
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UID 2938739
积分 160
帖子 20
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注册 2017-9-1
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发表于 2017-10-30 14:39  资料  个人空间  个人短信  加为好友  只看该作者
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