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标题: 我的第一个美国客户及做业务(帐篷)的一些体会【附全程Skype聊天记录】
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xiaosu783
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LZ 辛苦了~~~

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kelvinzhang222
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COME ON!DUDE

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Tina031988
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QUOTE:
原帖由 tcfl 于 2010-7-15 21:39 发表



是的,客人经常是半夜还在。最晚应该是晚上11点多。如果我早上早一点,他那里应该是下午5-6点的样子。这个单子我们两个都花了太多的时间,他是第一次从中国进口帐篷,之前从没进口过,连FOB都不知道什么。

他那里下午五六点,我们这里就是早上六七点钟,群主你有这么努力吗?????

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Tina031988
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看来我也要努力早点起床,挖挖客户了!!!!!new sales 期待群主的慷慨分享啊.....有没有什么好点的学英语方法啊!为什么我看到大段大段的东西我就很晕,就不明白意思了啊....这要怎么锻炼啊!!!

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tcfl
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QUOTE:
原帖由 Tina031988 于 2010-8-6 16:37 发表


他那里下午五六点,我们这里就是早上六七点钟,群主你有这么努力吗?????

因为住在工厂附件,有时候早上醒得早,没什么事儿干就早点上班,只是偶尔的早。要是天天六七点我可吃不消。

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各位童鞋,非常抱歉,因为这段时间忙着另外一个客户的样品,更新慢了,接下去我会加快进度。

=========================================================
转眼间,到2009年11月份了,第二次打的样品终于也好了。和上次的样品比,做了比较大的改进。11月3号,把样品发出去了。

[2009-11-3 12:06:48] 我: Hi, xxxx.
[2009-11-3 12:06:54] 我: The sample is okay now.
[2009-11-3 12:08:10] 我: I will send it to you by DHL today. First to Hongkong and then will fly to USA.
[2009-11-3 12:08:25] 我: Maybe you will receive it one week later.
[2009-11-3 13:41:04] 客户: Ok great, how did it come out
[2009-11-3 14:06:53] 我: Nicer than last time.
[2009-11-3 14:07:01] 我: More big cover.
[2009-11-3 14:07:37] 我: And green inner tent door. have more pravicy
[2009-11-3 14:07:51] 客户: Nice sounds good
[2009-11-3 14:08:05] 客户: look foward to receiving it
[2009-11-3 14:11:23] 我:

=========================================================
11月4号,客人还是担心帐篷会漏水。因为他要的帐篷是一个隧道帐篷,顶部是平的,而且顶部两侧有两块儿非常大的纱网,纱网上面有两个很大的盖子,客人担心的问题是,如果下大雨了,因为这个帐篷顶部没有角度,还是会兜水,水的压力大了,还是会通过拼缝那里渗下去。不过这次我们的样品把顶部的盖做得大了一点,另外一方面也降低了两侧管道的高度,希望可以解决这个问题。我还告诉客人两点,一是为了节省时间,印花没有印,二是外箱我也没有印,随便找了一个外箱给他装,客人表示理解,说大货的时候做上去就可以。

[2009-11-4 9:56:00] 客户: hi goodmorning
[2009-11-4 9:56:49] 我: Hi, xxxxxx, good afternoon.
[2009-11-4 9:57:00] 我: I sent the sample out yesterday.
[2009-11-4 9:57:18] 客户: i just have one qestion
[2009-11-4 9:57:23] 我: Two things I have to tell you first.
[2009-11-4 9:57:30] 我: oh, you go ahead.
[2009-11-4 9:57:47] 客户: just about the water pooling, did they do anything to fix that problem
[2009-11-4 9:57:55] 客户: my partner wanted to know
[2009-11-4 9:57:57] 客户: i do too
[2009-11-4 9:58:03] 客户:
[2009-11-4 9:58:42] 我: Our sample man make the cover much bigger than former one. This time you strength the tent, and it will not pool.
[2009-11-4 9:59:51] 客户: but even with the cover bigger it had a low spot that water pooled, becuase it was not angled enough so water would flow off
[2009-11-4 10:00:13] 客户: but if tent is better material as you say , i guess that might help
[2009-11-4 10:00:16] 客户: we will see
[2009-11-4 10:00:23] 客户: what did you want to tell me
[2009-11-4 10:00:50] 我: We use the much better fabric.
[2009-11-4 10:02:18] 我: First thing I want to tell you is, we did not print logo on the carrybag, as it will waste more days.
[2009-11-4 10:02:58] 我: The second thing is we did not print the carton box, we used another box.
[2009-11-4 10:03:21] 客户: that is fine
[2009-11-4 10:03:23] 我: I hope you can undersatnd this.
[2009-11-4 10:03:26] 我: thanks.
[2009-11-4 10:03:30] 客户: yes of course
[2009-11-4 10:03:55] 客户: but when they do make the box , we would like it more sturdy
[2009-11-4 10:03:57] 客户: then the first one
[2009-11-4 10:04:08] 我: yeah, of coures.
[2009-11-4 10:04:10] 客户: the logo and writing was fine
[2009-11-4 10:04:18] 我: We will use more strong box.
[2009-11-4 10:05:23] 客户: great thank you
[2009-11-4 10:07:32] 我:

[ 本帖最后由 tcfl 于 2010-8-7 08:45 编辑 ]

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11月9日,客人收到了第二次打的样品,说外箱很好,要检查下样品如果一切okay的话下面会做一个单,我在一步步的接近单子了,虽然是一个非常小非常小的单子。

[2009-11-10 9:06:54] 客户: Hi, received tent today
[2009-11-10 9:06:56] 客户: thank you
[2009-11-10 9:07:24] 我: I have received email from DHL.
[2009-11-10 9:07:51] 我: will you check it tomorrow?
[2009-11-10 9:08:09] 客户: i will check some time this week hopefully tomorrow
[2009-11-10 9:08:13] 客户: but i did open the box
[2009-11-10 9:08:21] 客户: i did notice the carry case is very good now
[2009-11-10 9:08:37] 客户: and i noticed the box you sent it in is heavy duty now and very good
[2009-11-10 9:08:51] 我:
[2009-11-10 9:09:07] 客户: Ya so hopefully eveyrthing will be ok
[2009-11-10 9:09:15] 客户: and we can talk about doing a order soon
[2009-11-10 9:09:30] 我: Thanks. I also hope everything is okay.

================================

11月12日,谈论样品的一些问题,不过没有接触到实质问题,就是随便聊聊。


[2009-11-12 11:23:45] 我: hi
[2009-11-12 11:24:14] 客户: hi how are you
[2009-11-12 11:25:10] 我: I am fine. thanks.
[2009-11-12 11:25:19] 我: checked the sample?
[2009-11-12 11:25:42] 客户: my partner is coming over in the morning Thursday to set up the tent
[2009-11-12 11:25:53] 客户: i will take pictures and let you know
[2009-11-12 11:26:18] 我: tomorrow? thanks.
[2009-11-12 11:26:26] 客户: yes
[2009-11-12 11:26:32] 客户: How is business for you
[2009-11-12 11:26:47] 我: fine. Begin to busy now.
[2009-11-12 11:27:02] 我: Each night wrokers work later than before.
[2009-11-12 11:27:12] 客户: oh that is great
[2009-11-12 11:27:33] 客户: send me a picture sometime of your new place
[2009-11-12 11:27:44] 我: I can send now.
[2009-11-12 11:27:48] 我: wait a moment.
[2009-11-12 11:27:51] 客户: ok
[2009-11-12 11:39:58] 客户: Thats a big place
[2009-11-12 11:39:59] 客户: very nice
[2009-11-12 11:40:26] 我: thanks.
[2009-11-12 11:40:37] 客户: can see works very busy
[2009-11-12 11:40:47] 客户: how many works there
[2009-11-12 11:41:55] 我: here more than 20.
[2009-11-12 11:42:05] 客户: nice
[2009-11-12 11:42:06] 我: We have another factory, more than 60.
[2009-11-12 11:42:13] 客户: wow
[2009-11-12 11:42:19] 我: In henan Province.
[2009-11-12 11:42:26] 客户: why are you in two differnt locations
[2009-11-12 11:42:30] 我: Production capacity is not a problem for us.
[2009-11-12 11:42:56] 我: Becasue the cost of workers in Henan a little cheap than in Ningbo.
[2009-11-12 11:43:16] 我: And the movement of workers is not so often as in Ningbo.
[2009-11-12 11:44:06] 我: So we can control quality very strict and improve the quality at both factory.
[2009-11-12 11:44:48] 客户: How come when you sent first tents the materials was not as good
[2009-11-12 11:44:54] 我: As there are many tent factories in Ningbo, so movement of workers is often in common year.
[2009-11-12 11:45:02] 客户: try to cut cost?
[2009-11-12 11:45:22] 我: Our sample man use wrong material.
[2009-11-12 11:45:33] 客户: how could he do that
[2009-11-12 11:45:38] 客户: if that is your business
[2009-11-12 11:45:38] 我: That material should be used in family tent.
[2009-11-12 11:46:10] 我: should not be.
[2009-11-12 11:46:16] 我: Sorry, I typed wrong.
[2009-11-12 11:46:42] 客户: i did notice the tent was heavy , more then the last one, and poles are not in it
[2009-11-12 11:46:44] 客户: so that is good
[2009-11-12 11:46:57] 客户: can tell the qualit of material is better and thicker
[2009-11-12 11:47:20] 我: yeah, we use high quality material this time.
[2009-11-12 11:47:27] 客户: ok
[2009-11-12 11:47:41] 客户: i will take some pics of it set up and see, what we think of it
[2009-11-12 11:47:52] 客户: and let you know thur night, morning for you
[2009-11-12 11:48:02] 我: and my boss also criticize our sample making man.
[2009-11-12 11:48:14] 我: criticize him should use that material.
[2009-11-12 11:48:16] 客户: ya fire him lol
[2009-11-12 11:48:48] 我: I will wait for your news.
[2009-11-12 11:48:59] 客户: ok
[2009-11-12 11:49:26] 我: How is the weather in boston now, in China north it is snowing, and it south it is raining, getting colder now.
[2009-11-12 11:49:48] 客户: its been really good , but the cold is on its way
[2009-11-12 11:49:53] 客户: we are having a great fall
[2009-11-12 11:50:04] 客户: took my mustang out for  a ride
[2009-11-12 11:50:13] 客户: took a video on you tube of it
[2009-11-12 11:50:17] 客户: i will s how you
[2009-11-12 11:50:43] 客户: http://www.youtube.com/watch?v=uR7if1kZolI
[2009-11-12 11:50:43] 我: I can not open youtube in China.
[2009-11-12 11:50:49] 我: I can not open it.
[2009-11-12 11:50:52] 客户: oh

*******************
Below some words omitted, because it is related to some sensitive topic, guys and girls, you knew it.

[ 本帖最后由 tcfl 于 2010-8-7 08:57 编辑 ]

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11月13日。这次的聊天比较长,客人把帐篷搭起来了,还是有问题。客人说有好消息和坏消息,坏消息是,帐篷的兜水现象依然存在;好消息是,客人说这次用的面料非常好。这次的谈话非常累非常累,因为涉及到技术问题,一直在跟客户解释怎么改进。那个时候我对帐篷还不是那么懂,还比较嫩,如果是现在,我肯定强烈建议客人放弃这款帐篷,因为这款帐篷存在自身设计上的缺陷,很少有在顶部开那么大的窗户,开在侧边的话问题就不存在了。因此,如果想做好业务的话,我自己的一个感觉是,除了语言关过了以外,必须使自己不断熟悉产品,使自己先成为一个产品专家,只有自己熟悉产品,对产品非常了解,做起业务来才得心应手。


[2009-11-13 9:09:28] 客户: hi
[2009-11-13 9:09:56] 我: Hi, xxxxx
[2009-11-13 9:10:30] 客户: we set up tent
[2009-11-13 9:11:01] 客户: we have good news and bad news
[2009-11-13 9:11:15] 我: I wanna first bad news.
[2009-11-13 9:11:21] 客户: ha
[2009-11-13 9:11:30] 客户: The water pooling still there
[2009-11-13 9:11:36] 客户: i took a vidieo
[2009-11-13 9:11:43] 客户: let me see if i can send it
[2009-11-13 9:11:51] 我: okay.
[2009-11-13 9:12:56] 客户: looks like its going to take too long to download
[2009-11-13 9:13:06] 我: yeah. big file.
[2009-11-13 9:13:13] 客户: mmmm
[2009-11-13 9:14:01] 客户: i will see if i can downlaod it to photobucket account
[2009-11-13 9:14:53] 我: okay.
[2009-11-13 9:15:01] 客户: ill give you the good news
[2009-11-13 9:15:08] 客户: The quality of the material was very good
[2009-11-13 9:15:15] 客户: i liked it a lot
[2009-11-13 9:16:24] 我: I just talked this to my boss and sample man.
[2009-11-13 9:16:36] 我: They said two ways to stop water pooling.
[2009-11-13 9:16:42] 客户: i know one
[2009-11-13 9:16:48] 客户: add two more poles
[2009-11-13 9:17:15] 我: 1. Use all guy ropes. (four ropes at each corner.)
[2009-11-13 9:17:50] 客户: we did
[2009-11-13 9:18:01] 我: 2. Make the pole has radian but not camber one.
[2009-11-13 9:18:03] 客户: the two ends are not right
[2009-11-13 9:18:21] 我: Did you take a photo?
[2009-11-13 9:19:08] 客户: well the videio showed the water pooling
[2009-11-13 9:19:16] 客户: its downloading in phototbucket
[2009-11-13 9:19:20] 客户: will take a while
[2009-11-13 9:19:25] 客户: but not as long at other way
[2009-11-13 9:19:25] 我: okay
[2009-11-13 9:19:39] 客户: 9% done
[2009-11-13 9:19:55] 我: fast than by skype
[2009-11-13 9:20:10] 客户: if my camcorder does not run battery out
[2009-11-13 9:20:15] 客户: then i wont be able to do it
[2009-11-13 9:20:33] 我: You said you want add 2 poles
[2009-11-13 9:20:39] 我: where to add?
[2009-11-13 9:21:04] 客户: add inbetween the two end ones
[2009-11-13 9:21:14] 客户: i can try to crop and show u
[2009-11-13 9:21:23] 我: ok
[2009-11-13 9:21:26] 客户: also
[2009-11-13 9:21:33] 客户: on the other tent you made
[2009-11-13 9:21:40] 客户: all you have to do is change ther material
[2009-11-13 9:21:44] 客户: and that tent should be good
[2009-11-13 9:21:54] 我: yeah.
[2009-11-13 9:21:55] 客户: the mateiral you sent this time
[2009-11-13 9:22:18] 客户: i want to change my logo a little too
[2009-11-13 9:22:26] 客户: maybe make it round and get rid of the background blue
[2009-11-13 9:22:29] 客户: but that is easy
[2009-11-13 9:22:49] 我: that is okay.
[2009-11-13 9:22:52] 客户: i want it to blend into the tent
[2009-11-13 9:22:59] 客户: sticks out now
[2009-11-13 9:23:23] 客户: quality was much better i was impressed with it
[2009-11-13 9:23:28] 客户:
[2009-11-13 9:23:45] 客户: just gotta figure a way to stop the pooling
[2009-11-13 9:25:09] 我: yeah, the logo blend into the tent will be better.
[2009-11-13 9:25:29] 客户: yes
[2009-11-13 9:25:36] 我: let's work together to find a way to stop the pooling.
[2009-11-13 9:25:43] 客户: ok
[2009-11-13 9:26:02] 我: Did your tent sold before also has a top mesh window and cover?
[2009-11-13 9:27:24] 客户: Mesh vents are built into the rain fly to help promote air flow, reduce condensation build up and
[2009-11-13 9:27:29] 客户: http://www.xxxxxxxxx.com/cec_us/ ... nel-tent-p-445.html
[2009-11-13 9:28:08] 客户: even if we did without the vents, we still would have pooling
[2009-11-13 9:28:24] 客户: its a just a low lieing area on both ends
[2009-11-13 9:28:30] 我: I have internet problem, I will back to you soon.
[2009-11-13 9:28:36] 客户: ok
[2009-11-13 9:40:00] 我: I am back now.
[2009-11-13 9:43:40] 我: pls accept the file.
[2009-11-13 9:45:08] 客户: http://s199.xxxxxx.com/albums/aa ... urrent=Zi6_0639.flv
[2009-11-13 9:45:33] 我: thanks
[2009-11-13 9:53:21] 我: There is a "S" shaped hook at the end of the cover,  it also need to be tied to guy rope and make it tighten.
[2009-11-13 9:54:42] 我: And at the middle of the two end tunnel, there also should be tied to a guy rope.
[2009-11-13 9:55:11] 我: Not only the two windows, but also the top.
[2009-11-13 9:55:12] 客户: they were rick just said
[2009-11-13 9:55:17] 客户: he is on the phone and he set it up
[2009-11-13 9:56:13] 客户: every single guy rope was tied on rick said
[2009-11-13 9:56:24] 我: At the very beginning of the video.
[2009-11-13 9:57:10] 我: I saw the cover area was slack and undisciplined, it should be tigten and plump.
[2009-11-13 9:58:11] 我: And we also saw a place need to improve.
[2009-11-13 9:58:25] 我: that is make the tunnel a littler lower.
[2009-11-13 9:58:35] 我: then make a down shape.
[2009-11-13 9:58:39] 我: and water will not pool
[2009-11-13 9:59:45] 客户: we had guy ropes as tight as you can put them, rick spent a lot of time to set it up pefect
[2009-11-13 10:00:14] 客户: what you say about the tinnel needs to be lower will help
[2009-11-13 10:00:18] 客户: i think that is one of the problems
[2009-11-13 10:03:09] 客户: the hooks were in, the wind was blowing it up
[2009-11-13 10:03:12] 客户: windy day

[2009-11-13 11:45:37] 客户: So what do you think we should do from here
[2009-11-13 11:47:46] 我: Use more guy rope as I marked in the picture. I would also talk this to my boss and sample man and we will discuss how to improve it and stop water pooling.
[2009-11-13 11:48:45] 客户: we used a ton of guy ropes
[2009-11-13 11:48:51] 客户: they were everywhere
[2009-11-13 11:48:56] 我: haha
客户
[2009-11-13 11:49:42] 我: But the cover in the picture seems very loose.
[2009-11-13 11:49:49] 我: not very tighten.
[2009-11-13 11:49:58] 客户: yes
[2009-11-13 11:50:10] 客户: still wont stop the pooling no mater what
[2009-11-13 11:50:13] 我: Lower the pole at the end will be more better.
[2009-11-13 11:50:15] 客户: the tent is a low area
[2009-11-13 11:50:23] 客户: no mater what we do
[2009-11-13 11:50:24] 客户: with ropes
[2009-11-13 11:51:03] 客户: the center two sections are not like that, just the two ends
[2009-11-13 11:51:27] 客户: ends need to be like the center sections
[2009-11-13 11:52:04] 客户: or like you say , make tent more on a slant angle on the ends
[2009-11-13 11:52:36] 客户: or add two poles
[2009-11-13 11:55:20] 我: Add two poles will make the cost of the tent increase, and make the selling price increase, and make you lower competitive.
[2009-11-13 11:55:54] 客户: Well something has to be done, or people would get very wet
[2009-11-13 11:56:08] 我: Yeah, of course.
[2009-11-13 11:56:16] 客户: i am not sure what to do next
[2009-11-13 11:56:19] 客户: what do you think is next
[2009-11-13 11:56:38] 我: I need to discuss it with my sample man.
[2009-11-13 11:56:55] 我: and will let you know our opinion.
[2009-11-13 11:57:02] 客户: Do  you have to go through this with all your customers or am i a pain in the butt
[2009-11-13 11:57:09] 客户:
[2009-11-13 11:57:15] 客户: we just need it right
[2009-11-13 11:57:28] 客户: I liked your quality this time
[2009-11-13 11:57:35] 客户: and i like you, very nice person
[2009-11-13 11:57:57] 我: This is the first time I met this kind of problem as there is a cover on ther roof.
[2009-11-13 11:58:13] 我: Usually there is no window on the roof.
[2009-11-13 11:58:26] 我: Usually on the side open windows.
[2009-11-13 11:58:38] 客户: if we took out the window , there would still be water build up
[2009-11-13 11:58:57] 客户: water pooled very fast in our test
[2009-11-13 11:59:01] 客户: within minutes
[2009-11-13 11:59:06] 客户: seconds
[2009-11-13 11:59:18] 客户: and we used every guy rope and did them very tight
[2009-11-13 11:59:22] 我: yeah, I think it is the problem of the height of the two end poles.
[2009-11-13 11:59:32] 客户: yes could be
[2009-11-13 12:00:05] 我: make it lower and make the pole a slant angle .
[2009-11-13 12:00:16] 客户: yes
[2009-11-13 12:00:56] 我: We will discuss it and finally solve the problem, otherwise we dare not to manufacture.
[2009-11-13 12:01:05] 客户: sounds good
[2009-11-13 12:01:21] 我: I am gonna to have lunch, see you.
[2009-11-13 12:01:26] 我: talk soon.
[2009-11-13 12:01:32] 客户: ok talk to you soon
[2009-11-13 12:01:35] 客户: eat good
[2009-11-13 12:01:40] 我: thanks.

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tcfl
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UID 319619
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一次发不完,接上回。

[2009-11-13 13:44:17] 我: Still there?
[2009-11-13 13:45:54] 客户: yes
[2009-11-13 13:50:28] 我: We discussed the improvement of tent just now.
[2009-11-13 13:51:52] 我: We will change the angle of the two end pole.
[2009-11-13 13:52:24] 我: Will make the top section much more like arch shape.
[2009-11-13 13:52:37] 客户: ok
[2009-11-13 13:53:17] 客户: how will we go about testing it
[2009-11-13 13:53:35] 我: And will take photo or video to send it to you to confirm,
[2009-11-13 13:54:07] 客户: but you don't have another tent made to test it
[2009-11-13 13:54:43] 我: can make a new one.
[2009-11-13 13:54:54] 客户: ok, that sounds like a plan
[2009-11-13 13:55:14] 客户: i really appreciate your hard work and dedication
[2009-11-13 13:55:54] 我: We jsut want to make the quality very nice.
[2009-11-13 13:56:39] 客户: Yes i am sure it will be when its all done
[2009-11-13 13:56:52] 客户: the tent is so big i could park my mustang in it
[2009-11-13 13:57:01] 客户:
[2009-11-13 13:58:03] 我: yeah, but how can you drive it in? hehe
[2009-11-13 13:58:11] 客户: ha
[2009-11-13 13:58:21] 客户: say , we like finish product
[2009-11-13 13:58:31] 客户: and wanted to order 50 of each tent for starters
[2009-11-13 13:58:39] 客户: how long would it take to make 100 tents
[2009-11-13 14:00:56] 我: 50pcs is too little to order fabric, how about 100pcs each style? About the qualtiy, we will test it first ourselves first and then get your approval to manufacture, otherwise we dare not to make.
[2009-11-13 14:02:00] 客户: i just wanted 100 total to start , we are even short on space
[2009-11-13 14:02:11] 客户: we are all stocked up for xmas with our store
[2009-11-13 14:02:21] 客户: Things are slow
[2009-11-13 14:02:31] 客户: not moving product fast
[2009-11-13 14:04:07] 我: how many color you want to use? If 100pcs, at least 2 colors we can do, if more colors, we need to pay more to our fabric supplier.
[2009-11-13 14:05:17] 我: at most 2 colors. I typed wrong.
[2009-11-13 14:05:22] 我: Sorry.
[2009-11-13 14:05:47] 客户: Yes two colors should be fine
[2009-11-13 14:06:02] 客户: we wanted to start with 50 each tent to see how customers like them also
[2009-11-13 14:06:12] 客户: if things work out we want to increase styles
[2009-11-13 14:06:14] 客户: and quanity
[2009-11-13 14:06:20] 我: that is okay.
[2009-11-13 14:06:34] 客户: someday i would like to have 20 styles
[2009-11-13 14:06:37] 客户: we will start here
[2009-11-13 14:07:20] 我: wow!
[2009-11-13 14:07:35] 客户: ya that would drive you crazy
[2009-11-13 14:07:43] 客户:
[2009-11-13 14:07:49] 我: hehe
[2009-11-13 14:07:52] 客户: but things will get better
[2009-11-13 14:07:59] 我: ya
[2009-11-13 14:07:59] 客户: you learning what we want ect
[2009-11-13 14:09:06] 客户: souinds like your econmy is better then ours right now
[2009-11-13 14:09:22] 客户: China's Economy On A Tear
This price and trading explosion was triggered by news that the Chinese economy, whose appetite for commodities keeps these bulk carrier fleets busy hauling raw materials eastward, continues to grow at a record pace despite continued sluggishness elsewhere in the global economy. Chinese industrial output surged by more than 16 percent during October - a rate not seen since the pre-recession boom levels recorded in March 2008. While exports continued to undershoot expectations, domestic consumption continues to move ahead at a rapid pace due to effects of the government's stimulus spending.

Now that Chinese consumers appear to be developing a taste for Western-style consumption, which has raised demand for big-ticket items like appliances and cars, China's steel mills are operating at a near-record pace. That, in turn, has pushed up demand for iron ore, imports of which are up 50% on a year-over-year basis.
[2009-11-13 14:09:29] 我: no, more or less the same.
[2009-11-13 14:09:49] 客户: ours very slow , even though they say its picking up
[2009-11-13 14:09:49] 我: Only government invest and rich guys.
[2009-11-13 14:09:51] 客户: 10% of people out of jobs
[2009-11-13 14:10:32] 我: Most lives hard.
[2009-11-13 14:10:34] 客户: if things get worse eveyrone in USA will be living in Tents
[2009-11-13 14:11:20] 我: Ah, I see, tent city.
[2009-11-13 14:11:25] 客户: ha

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tcfl
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UID 319619
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客人说样品有问题后,我们决定再打一个样品,解决兜水的问题,这次不给客人快递了,打算拍视频给他看。

[2009-11-18 22:00:22] 我: Hi, xxxxx.
[2009-11-18 22:00:51] 我: hi, xxxxx.
[2009-11-18 22:01:01] 客户: hi
[2009-11-18 22:01:09] 客户: How are you today
[2009-11-18 22:01:40] 我: I want to tell you that our sample man is begin to re-design the sample and I just want to tell you to keep you updated.
[2009-11-18 22:02:01] 我: I am fine, but very cold, winter is coming.
[2009-11-18 22:02:23] 我: We will take a photo and test it after it is done.
[2009-11-18 22:02:24] 客户: Nice
[2009-11-18 22:02:34] 我: I will keep you informed on how it is going.
[2009-11-18 22:02:40] 客户: its cold here today too this morning first frost
[2009-11-18 22:02:47] 客户: sounds good
[2009-11-18 22:03:22] 我: it snows in north of China and in south it rains days. very cold.
[2009-11-18 22:04:40] 我: Though it is cold, we want to make the tent good and let it can protect the cold weather, we will try our best to fix all the problem.
[2009-11-18 22:05:12] 客户: sounds great you do good work
[2009-11-18 22:05:19] 我: So have a good day and take care!!! I am going to leave work and sleep.
[2009-11-18 22:05:34] 客户: ok goodnight
[2009-11-18 22:05:39] 客户: thanks for the updates
[2009-11-18 22:05:54] 我: you are welcome. byebye.

=========================================================
样品做好了,给客人说等天气好了拍个视频给他看。

[2009-11-30 22:30:09] 我: Hei, xxxxx, Good Morning!!!
[2009-11-30 22:34:39] 客户: Hi, how are you
[2009-11-30 22:57:57] 我: I am fine. thanks. Just went to my boss's office.
[2009-11-30 22:59:08] 客户: yes
[2009-11-30 22:59:42] 我: We have make the samples out now. but have not make water test.
[2009-11-30 23:00:00] 我: Just set it up in our sample room.
[2009-11-30 23:00:02] 客户: how do they look
[2009-11-30 23:00:27] 我: Looks better, need to check in water condition.
[2009-11-30 23:00:58] 客户: do you hav a picture
[2009-11-30 23:01:15] 我: not taken.
[2009-11-30 23:01:21] 客户: ok
[2009-11-30 23:01:31] 我: I will takes photo when set up in outside.
[2009-11-30 23:02:33] 客户: great
[2009-11-30 23:02:41] 客户: sounds like a good plan
[2009-11-30 23:03:18] 我: Will also take videos and send to you.
[2009-11-30 23:03:31] 我: Need to find a warm weather then we can go outside.
[2009-11-30 23:03:44] 我: It is very very cold these two days.
[2009-11-30 23:03:46] 客户: Yes, cool here too but not too bad
[2009-11-30 23:03:53] 客户: yesterday around 55
[2009-11-30 23:04:23] 我: here below zero degree.
[2009-11-30 23:04:31] 我: very cold.
[2009-11-30 23:04:33] 客户: wow
[2009-11-30 23:04:37] 客户: yes that is cold
[2009-11-30 23:05:15] 我: I will tell you when we make a test and send you videos then.
[2009-11-30 23:05:29] 客户: sounds good
[2009-11-30 23:05:32] 我: So have a nice day! I need to go sleep now.
[2009-11-30 23:05:46] 客户: ok take care lambert
[2009-11-30 23:05:50] 客户: yes sleep well
[2009-11-30 23:05:50] 我: See you!


今天暂时更新到这里,下午更新12月份的。

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liuzhen8321
中级会员
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UID 496082
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回复 #1 tcfl 的帖子

楼主,你好,请问你那个抓取邮件的软件。麻烦能告诉我下么,谢谢

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tcfl
VIP会员
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QUOTE:
原帖由 liuzhen8321 于 2010-8-7 09:56 发表
楼主,你好,请问你那个抓取邮件的软件。麻烦能告诉我下么,谢谢

我短消息你了。

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julina-sinocuri
中级会员
Rank: 3Rank: 3


UID 1196662
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我不明白的是 为什么寄样品之前 LZ的工厂自己没有先做测试 白白折腾了那么多的时间和精力 也浪费了金钱 LZ本身那时候还不太熟悉业务 可是工厂里肯定有人知道 为什么没人建议客户呢 可以事先提醒客户这款帐篷可能存在的问题

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[提醒] 【案例】北美商超类客户挖掘
tcfl
VIP会员
Rank: 5Rank: 5



UID 319619
精华 1
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注册 2007-10-13
状态 离线


QUOTE:
原帖由 julina-sinocuri 于 2010-8-7 15:39 发表
我不明白的是 为什么寄样品之前 LZ的工厂自己没有先做测试 白白折腾了那么多的时间和精力 也浪费了金钱 LZ本身那时候还不太熟悉业务 可是工厂里肯定有人知道 为什么没人建议客户呢 可以事先提醒客户这款帐篷可能 ...

现在想想,觉得有的时候真的不能由着客户来,他的产品本身有缺陷,就应该给他建议,给他指出来。可惜那个时候我对小帐篷比较了解了,对大帐篷的了解还欠点火候。真应该跟客户吵一架的,这样就没有后来那么多麻烦了。另外一点,我的感悟是,不能盲从权威,一定要有自己的判断。客人的这款产品是加拿大一家知名的公司设计的,他以前就是从加拿大拿货的,我们以为是大公司设计的,以为没问题,一开始拼命从自己的样品上找问题,后来才发现是产品本身就有缺陷。

每一次遇到问题都是一次成长的绝好机会,我从这个失败的单子中学到了太多的经验教训,我会在这个帖子最后的时候做一番总结的,都是花钱和信誉买来的教训,我们花费了很多精力,也花了不好冤枉钱,最后还降低了在客人那里的信誉,这个教训是惨重的,我写出来,希望大家以后不犯类似的错误。

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fanpeng
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UID 1155192
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回复 #85 tcfl 的帖子


太长了!
看的有点犯困拉!

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