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标题: 我的第一个美国客户及做业务(帐篷)的一些体会【附全程Skype聊天记录】
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tcfl
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这次告诉客人样品快好了,我即将给他发样品。


[2009-9-23 9:25:47] 客户: Morning
[2009-9-23 9:29:20] 客户: hi
[2009-9-23 9:42:21] 我: Hi, xxxx, sorry for replying you late.
[2009-9-23 9:42:41] 我: The sample will be ready soon.
[2009-9-23 9:43:03] 我: I am very busy because we just moved to new office.
[2009-9-23 9:43:23] 客户: ok great, i hope you like your new office
[2009-9-23 9:43:31] 我: And I am going to pick up a customer soon.
[2009-9-23 9:43:43] 客户: i was just checking in and see if they finished the sample
[2009-9-23 9:43:45] 我: Any question please call me 手机号
[2009-9-23 9:44:13] 我: We are waiting for the pole of 12 person.
[2009-9-23 9:44:20] 客户: ok
[2009-9-23 9:44:30] 我: Once received, the sample is okay.
[2009-9-23 9:44:48] 我: I am going to leave now,. talk soon.
[2009-9-23 9:44:54] 我: Have a good night!
[2009-9-23 9:45:06] 客户: thanks you too
[2009-9-23 9:45:14] 客户: i mean good morning
[2009-9-23 9:45:21] 客户: :0
[2009-9-26 9:55:14] 我: hi, xxxxx.
[2009-9-26 9:55:50] 我: How are you?
[2009-9-26 12:03:23] 客户: hii
[2009-9-26 12:03:35] 客户: sorry i was playing party poker
[2009-9-26 12:04:47] 我: it is okay. I am going to tell you the sample will be sent before October 1st.
[2009-9-26 12:05:05] 客户: oh nice
[2009-9-26 12:05:05] 我: I just begin to make the box today.
[2009-9-26 12:05:17] 客户: How did the tent come out
[2009-9-26 12:08:44] 我: just on phone.
[2009-9-26 12:08:50] 客户: ok
[2009-9-26 12:09:00] 我: The tent looks nice.
[2009-9-26 12:09:11] 我: 13 man floor all sewn.
[2009-9-26 12:09:33] 客户: we had a sample made before, and the lady took a picture of it
[2009-9-26 12:09:39] 客户: it had a flat roof
[2009-9-26 12:09:50] 客户: i said dont even send it
[2009-9-26 12:09:53] 客户: it was junk
[2009-9-26 12:10:00] 客户: she was not a factory
[2009-9-26 12:10:03] 客户: she had it made cheap
[2009-9-26 12:11:03] 我: We make it expensive and good quality, you can check our quality when you receive it,.
[2009-9-26 12:11:17] 客户: yes im sure its great
[2009-9-26 12:11:23] 客户: you seem to know what you are doing
[2009-9-26 12:12:31] 我: yeah.
[2009-9-26 12:12:47] 客户: How is your new office and building
[2009-9-26 12:12:52] 客户: you are in the country now?
[2009-9-26 12:13:16] 我: Very nice and quiet, near mountain, the air is very fresh here.
[2009-9-26 12:13:46] 我: yeah, can called country and also can called town.
[2009-9-26 12:13:46] 客户: you must have to drive far to work
[2009-9-26 12:14:05] 我: No need to drive, I live near the factory.
[2009-9-26 12:14:33] 我: When you come to our factory, I will take you outside and see the views.
[2009-9-26 12:14:48] 客户: sounds nice
[2009-9-26 12:14:58] 客户: the factory moved to where you live
[2009-9-26 12:15:26] 我: I live near factory.
[2009-9-26 12:15:55] 我: I am going to have lunch now, I will keep you informed on how the sample is going.
[2009-9-26 12:16:09] 我: talk soon.
[2009-9-26 12:16:19] 客户: ok, talk to you later, thanks for the update

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tcfl
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UID 319619
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样品做好了,拍照片,发给客人先看一下。离第一次联系过了三个月多了。终于可以发样品了。谁知更囧的事儿还在后面,从客人接到样品开始。


发图片。
[2009-9-30 11:49:57] 客户: Nice they look nice
[2009-9-30 11:50:43] 客户: do they have a rain fly that goes over the room?
[2009-9-30 11:50:48] 客户: roof
[2009-9-30 11:52:59] 我: Sorry, just now I am not at desk.
[2009-9-30 11:53:37] 客户: hi
[2009-9-30 11:54:02] 我: It has a rain fly can cover the roof. The roof has two mesh area and also rain fly. (tunnel )
[2009-9-30 11:54:14] 客户: ok great
[2009-9-30 11:54:47] 客户: so both are going to be firberglass poles
[2009-9-30 11:54:57] 客户: i thought one was going to be pvc
[2009-9-30 11:55:02] 我: I need to send it to Shenzhen first and then fly to Hongkong, thus DHL is a little cheap.
[2009-9-30 11:55:57] 我: Yeah. You are right. Both are fibreglass pole, but one is with PVC pole with fibreglass pole together. It is stong enough.
[2009-9-30 11:56:09] 客户: ok
[2009-9-30 11:56:13] 我: When can see it, you can check the quality.
[2009-9-30 11:56:25] 客户: Yes they look nice
[2009-9-30 11:56:46] 客户: then when you make them we can get our colors, and it will look very nice
[2009-9-30 11:57:18] 我: yeah. We can make according to your color.
[2009-9-30 11:57:25] 客户: Ok great
[2009-9-30 11:57:48] 客户: I like the pictures, much better then the last company we had make one
[2009-9-30 11:57:59] 客户: they sent a picture of a tent with a total flat roof
[2009-9-30 11:58:05] 客户: it was horrible
[2009-9-30 11:58:13] 我: I will take picture of the carry and box now. will send you soon.
[2009-9-30 11:58:20] 我: carry bag
[2009-9-30 11:58:22] 客户: ok great
[2009-9-30 11:58:32] 客户: Nice, willl look foward to seeing it
[2009-9-30 11:58:37] 客户: you do good work
[2009-9-30 11:58:40] 客户:
发图片
[2009-9-30 12:01:49] 我: I am going to have lunch now, I will be back in 20 mintues.
[2009-9-30 12:01:54] 我: talk soon.
[2009-9-30 12:01:59] 客户: Ok, eat healthy

[ 本帖最后由 tcfl 于 2010-7-20 06:33 编辑 ]

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xgf118
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看得头都晕了,英语呀,唉,看都不能全懂,就别说回话了,杯具呀

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[提醒] 【案例】北美商超类客户挖掘
tcfl
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UID 319619
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QUOTE:
原帖由 xgf118 于 2010-7-20 15:07 发表
看得头都晕了,英语呀,唉,看都不能全懂,就别说回话了,杯具呀

我自己在整理的时候也头都晕了,如果不是一天天的聊天积累下来,我也不可能一下子跟客人聊这么多。今天在网上碰到客人,他的货刚刚到港,现在野营的季节已经过去好多了,他说不知道能不能卖完了,真的是杯具了。

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guonanzhen66
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UID 1372015
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LZ,我想请问你一个问题,你是把你的Skype放在阿里上面,然后客户找到了你,并加了你?还是怎么你们就互相加了对方的Skype?
谢谢~

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[提醒] 【案例】北美商超类客户挖掘
tcfl
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UID 319619
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QUOTE:
原帖由 guonanzhen66 于 2010-7-20 17:07 发表
LZ,我想请问你一个问题,你是把你的Skype放在阿里上面,然后客户找到了你,并加了你?还是怎么你们就互相加了对方的Skype?
谢谢~

我没有把Skype放在阿里上面,我也没有主动加客户的Skype,是他某一天突然找我的,后来我就加了他,后来才加的TradeManager,我估计他在别的地方看到我的Skype的。

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[提醒] 【案例】北美商超类客户挖掘
shengyang588
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UID 1386051
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继续期待着下文.....

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[提醒] 【案例】北美商超类客户挖掘
tcfl
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UID 319619
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在十一前,终于把样品邮寄出去了。因为客人付的不是快递费,是从邮局走的费用,我老板说走邮局太慢了,包裹到了单子估计要黄了,我们吃点亏也走快递。后来走本地的代理太贵,我们只好走香港DHL,先把帐篷快递到深圳,再转香港发给客人。我一开始在论坛上看到说走香港DHL有风险,说什么会被查验什么的,害得我那几天提心吊胆的,但是为了省钱还是走香港DHL了。后来证明没事儿,完全是自己吓自己。

不知道有没有做货代的朋友看我这篇文章。因为运费的问题,我们已经失掉了好多机会了。好几个美国客人问我们做不做drop ship,后来因为运费的问题不了了之。如果我们的快递运费问题可以解决,那我们自己就可以在ebay上开网店了,不过现在的快递费比我们产品本身的费用还要贵出来好多倍,如果有便宜点的快递就好办了。还可以拉到不少做drop ship的客户,所以如果做快递的朋友,如果你的服务比较好,如果你能拿到非常优惠的价格,如果你在宁波,可以给我发站内信,看看有没有合作的机会。我是真的想把零售这块儿也做起来,因为我们的产品在国外卖得很好,我们也可以直接卖给终端消费者,而且我们也有一点库存,可以通过零售的方式处理掉。

[2009-10-4 8:40:43] 我: xxxxxx, how are you?
[2009-10-4 8:41:08] 客户: Hi, xxxxx , i am great thank you
[2009-10-4 8:42:25] 我: I sent the sample out at September 30 to Shenzhen, and will send by DHL via Hongkong, once I got the trace no, I will send it to you. You can receive the sample at around October 9 or 10.
[2009-10-4 8:43:11] 客户: wow thats fast, you must have sent it by air
[2009-10-4 8:43:27] 我: yeah, by air.
[2009-10-4 8:43:29] 客户: you send it to the address?
[2009-10-4 8:43:35] 我: yeah
[2009-10-4 8:43:39] 客户: Nice
[2009-10-4 8:43:41] 客户: you do great work
[2009-10-4 8:43:45] 我:
[2009-10-4 8:44:07] 客户: I am heading out the door, going over to my business partners house
[2009-10-4 8:44:19] 客户: i wilk talk soon thanks for the update
[2009-10-4 8:44:29] 我: okay, talk soon.
[2009-10-6 8:21:38] 我: Hi, xxxx, you can trace the sample on DHL now, the trace no. is:xxxxxxxxxx, and the trace link is: http://track.dhl-usa.com/TrackByNbr.asp. If it is fast, maybe you can receive it on October 8th.
[2009-10-6 9:41:25] 我: Hi, xxxxxx.
[2009-10-6 9:41:44] 客户: Hi, goodmorning
[2009-10-6 9:41:46] 我: Did you get the message I send on Skype about trace no. of DHL
[2009-10-6 9:42:00] 客户: Yes i see it now
[2009-10-6 9:42:05] 我: nice.
[2009-10-6 9:42:21] 客户: one question
[2009-10-6 9:42:28] 我: go ahead.
[2009-10-6 9:42:48] 客户: on the tunnel tent they made seperate rooms inside is that correct
[2009-10-6 9:43:06] 我: yes. four rooms.
[2009-10-6 9:43:12] 客户: NICE
[2009-10-6 9:43:21] 我: each sleep 3 person.
[2009-10-6 9:43:29] 客户: i think we will be happy with teh order and place a starting order very soon
[2009-10-6 9:44:00] 我: nice.
[2009-10-6 9:44:00] 客户: I am drinking sulfate suspention right now blah
[2009-10-6 9:44:03] 客户: i need a cat scan tuesday
[2009-10-6 9:44:29] 客户: i had cancer 11 years ago
[2009-10-6 9:44:33] 客户: and they take test every 6 months
[2009-10-6 9:44:54] 我: oh, I am really sorry to hear that.
[2009-10-6 9:45:00] 我: Hope you are better.
[2009-10-6 9:45:02] 客户: Thank you
[2009-10-6 9:45:12] 客户: i went through a lot but been ok
[2009-10-6 9:45:21] 客户: thanks
[2009-10-6 9:45:40] 我: take care.
[2009-10-6 9:45:57] 客户: Thanks you too , i will talk to you once i receive the tents
[2009-10-6 9:46:03] 我: okay.
[2009-10-6 9:46:03] 客户: Thanks again you guys do a great job
[2009-10-6 9:46:20] 我: with pleasure.
[2009-10-6 9:48:28] 客户: To
DHL Tracking Information
[2009-10-6 9:48:45] 客户: it does not have a address
[2009-10-6 9:48:49] 客户: on the dhl
[2009-10-6 9:48:53] 客户: but im sure they have it
[2009-10-6 9:49:50] 我: yeah, they have your no.
[2009-10-6 9:49:57] 客户: ok
[2009-10-6 9:49:59] 我: If they can not find you, they will call you.
[2009-10-6 9:50:06] 客户: ok
[2009-10-6 9:50:18] 客户: DHL went out of Business in USA
[2009-10-6 9:50:26] 我: Also please pay attention to it and trace it online.
[2009-10-6 9:50:34] 客户: but i think some parts of the company are still in business
[2009-10-6 9:51:06] 我: oh, this is the 1st time I heard of it. So you use UPS often?
[2009-10-6 9:51:18] 客户: UPS and Fedex
[2009-10-6 9:51:20] 我: Fedex
[2009-10-6 9:51:23] 我: yeah
[2009-10-6 9:51:41] 我: Fedex is really very fast, but expensive.
[2009-10-6 9:51:42] 客户: but i think maybe DHL international might still be in business
[2009-10-6 9:51:47] 客户: yes
[2009-10-6 9:51:52] 客户: we have a fedex account
[2009-10-6 9:51:59] 客户: and get a discount
[2009-10-6 9:52:05] 我: nice.
[2009-10-6 9:52:09] 客户: they said they we can use them as our broker
[2009-10-6 9:52:13] 客户: when we place a order
[2009-10-6 9:52:57] 我: nice. Sometime we aslo use Fedex.
[2009-10-6 9:53:14] 我: Their service is very good.
[2009-10-6 9:53:21] 客户: Yes

[ 本帖最后由 tcfl 于 2010-7-21 11:39 编辑 ]

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[提醒] 【案例】北美商超类客户挖掘
tcfl
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UID 319619
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最新进展,这个客户刚才在Skype上给我讲,由于外箱上没有印Made in China,货被海关扣了,花了1500美金还没有搞定,这次真的彻彻底底杯具了。现在感觉特别内疚,因为客人问过我要不要印,我自以为是的说不用印,这次终于闯大祸了。

学到的教训是:如果遇到不确定的事情,千万不要自己想当然,多问几个人或者多上网搜索。

杯具啊杯具。

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[提醒] 【案例】北美商超类客户挖掘
tcfl
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UID 319619
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注册 2007-10-13
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10月7号,客人终于收到了样品。样品有好几个问题,首先是帐篷的外袋竟然破了,客人说我们用的外袋布太薄了,因为是大帐篷,一拉就容易破的。另外,再内帐里看到了好多线头,检查的时候竟然没有发现。

另外一个问题是,帐篷的杆子没有标记颜色,因为比较大的帐篷撑的时候不好撑,一般要在帐篷管道处标记颜色的,在帐篷杆上也标记颜色,这样消费者就知道怎么去穿杆子。

[2009-10-7 12:38:06] 客户:  
8:59 pm   Clearance processing complete      San Francisco Gateway, CA
8:59 pm  Processed at DHL Location.    San Francisco Gateway, CA
8:56 pm  Transit through DHL facility    San Francisco Gateway, CA
8:33 pm  Depart Facility    Hong Kong - Hub, Hong Kong
[2009-10-7 12:38:33] 客户: in usa
[2009-10-7 13:52:41] 我: Nice.
[2009-10-8 8:30:16] 客户: Hi, 我 i received the tents today, i set one up, i have a few issues
[2009-10-8 8:30:45] 我: Nice.
[2009-10-8 8:30:58] 我: How is it?
[2009-10-8 8:32:04] 我: which one did you set up?
[2009-10-8 8:36:12] 客户: The first issue was the Carry case,the seems are pulling appart, it would not hold the tent if they tried to carry it once, it would break right through..
[2009-10-8 8:36:20] 客户: as seen in picture
[2009-10-8 8:36:28] 客户: even a hole in the case in one spot
[2009-10-8 8:38:05] 客户: Tent also has a lot of threads hanging off it
[2009-10-8 8:38:10] 客户: as seen in picture
[2009-10-8 8:38:28] 客户: picture 5974
[2009-10-8 8:38:50] 客户: and extra pieces lieing around in tent floor
[2009-10-8 8:38:55] 我: Yeah, I saw it.
[2009-10-8 8:39:42] 客户: also there are two sets of 3 poles,one set one pole was shorter then the other two
[2009-10-8 8:41:02] 客户: and one more problem , the material for the pods was not thick enough for privacy, we compared it with the tents we were selling, on  yours you can see right through them
[2009-10-8 8:42:33] 我: About the carry case, we checked it carefully before shipping, it is all okay. I am wondering whether it is DHL broken it.
[2009-10-8 8:42:47] 我: Did you receive the carton box all ok?
[2009-10-8 8:43:52] 客户: the carton looks  like it went through a lot, dhl even opened it for inspetion, but the stitching on the carry case is still sub par, most of the stitching is falling appart
[2009-10-8 8:44:06] 客户: if you hold it to the light you can see it falling appart
[2009-10-8 8:44:11] 客户: and nothing was even in it yet
[2009-10-8 8:45:30] 客户: i am looking at it now in my hand and holding it to the light, its very thin and stiching all coming out
[2009-10-8 8:48:13] 我: I am guess the box was opened several times. By the forwarder in Shenzhen, and also by DHL inspection.
[2009-10-8 8:48:43] 客户: yes it was im sure for inspection, but they did not mess with the stitching
[2009-10-8 8:48:57] 客户: they just take a quick look in it and close it again
[2009-10-8 8:49:09] 客户: this bag would not hold the tent
[2009-10-8 8:49:15] 客户: i can take more pics if you like
[2009-10-8 8:49:23] 客户: when i hold it to the light you can see its all coming appart
[2009-10-8 8:49:31] 我: That means we need strengthen the carry case.
[2009-10-8 8:49:39] 客户: yes
[2009-10-8 8:49:47] 我: Is any other big problem with the tent itself?
[2009-10-8 8:50:10] 客户: Yes one pole was not the right length
[2009-10-8 8:50:32] 我: No. The pole is okay. It is not the same length.
[2009-10-8 8:50:52] 我: Two was same, one is different.
[2009-10-8 8:51:15] 我: Maybe we should mark the pole with color next time.
[2009-10-8 8:51:26] 我: And also mark color on the sleeves.
[2009-10-8 8:51:35] 我: At the beginning on sleeves.
[2009-10-8 8:51:39] 客户: yes thats how the tents are that we were selling
[2009-10-8 8:51:42] 客户: color coded
[2009-10-8 8:51:46] 我: We can mark it.
[2009-10-8 8:51:52] 客户: yes that would be good
[2009-10-8 8:52:20] 客户: how about the material of the pod
[2009-10-8 8:52:31] 客户: can that be a little thicker for more privacy
[2009-10-8 8:52:52] 我: You mean which tent?
[2009-10-8 8:53:01] 我: 13 man or 12 man?
[2009-10-8 8:53:35] 客户: we only set one up so far, the one with the Three bedrooms the concord
[2009-10-8 8:54:13] 我: 13 man.
[2009-10-8 8:54:28] 我: what the diameter of your pole?
[2009-10-8 8:54:44] 我: We usually use dia12.7mm pole for this big tent.
[2009-10-8 8:55:02] 客户: im not sure the diameter of the pole
[2009-10-8 8:55:10] 我: Could you measure the dia of your pole and tell me?
[2009-10-8 8:55:45] 客户: do you mean the tents we are selling now
[2009-10-8 8:55:50] 客户: or the one you sent us
[2009-10-8 8:56:39] 我: your tent.
[2009-10-8 8:58:01] 我: We made this tent a lot to UK and we use dia12.7mm pole.
[2009-10-8 8:59:38] 客户: i dont know the dia. of the  poles of the tent we have
[2009-10-8 9:00:22] 客户: what about the material in the pod can that be thicker grade so it has privacy
[2009-10-8 9:00:57] 我: It is fibreglass pole in it.
[2009-10-8 9:01:23] 我: It is the thickest pole we use currently.
[2009-10-8 9:01:38] 客户: ok, i did not quesiton the poles
[2009-10-8 9:01:53] 客户: just the length
[2009-10-8 9:02:12] 我: The length is okay. We need to mark the pole.
[2009-10-8 9:02:22] 客户: ok
[2009-10-8 9:02:27] 我: If the pole is same length, you can not set up it.
[2009-10-8 9:02:53] 我: I just discussed with our sample man.
[2009-10-8 9:03:04] 我: About the carry case, we can improve it.
[2009-10-8 9:03:16] 客户: [2009年10月8日 12:03] 客户: what about the material in the pod can that be thicker grade so it has privacy

<<<
[2009-10-8 9:03:18] 我: Use double stiching.
[2009-10-8 9:04:00] 客户: double stiching would be good
[2009-10-8 9:04:30] 我: For poles, we use fibreglass pole for tent. wait a moment, I will ask our pole supplier.
[2009-10-8 9:05:21] 客户: when i ask about the pod i mean the material for the door for the rooms
[2009-10-8 9:05:24] 客户: not the poles
[2009-10-8 9:05:37] 客户: i am not questioning the poles material
[2009-10-8 9:05:45] 客户: i think you miss understood
[2009-10-8 9:08:03] 我: Yeah, I misunderstood.
[2009-10-8 9:08:34] 我: You asked the fabric material.
[2009-10-8 9:08:52] 客户: yes the doors on the pods for the seperate rooms
[2009-10-8 9:09:09] 我: yeah, have more thicker fabric.
[2009-10-8 9:09:13] 客户: you can see through them and we would like it thicker darker material so they have privacy
[2009-10-8 9:10:59] 客户: We set up one tent today and it was starting to get Dark. so we want to set up our tent we are selling now and your tent ,when it is light and compare more and test to see that is is 100% waterproof
[2009-10-8 9:11:37] 我: The door can use 170T Polyester.
[2009-10-8 9:11:50] 客户: how many t was this one
[2009-10-8 9:12:27] 我: also 170T, but breathable polyester.
[2009-10-8 9:15:59] 客户: The Price of the 13 man was CIF Price USD90.25  correct?
[2009-10-8 9:18:01] 我: We need to re-check, as the cost of pole mark and sleeve mark add the price.
[2009-10-8 9:19:05] 我: I will check today and send you email later today, okay?
[2009-10-8 9:20:24] 客户: it didnt think it would raise the price its just a small color pieace
[2009-10-8 9:24:17] 客户: would the 12 person tunnel tent be the same price 90.25, as This was not the pvc pole in first testimate
[2009-10-8 9:24:34] 我: Yeah, it is a little. But the change of dark and thicker fabric will cost.
[2009-10-8 9:26:25] 我: 12 person tunnel should be the price last I quoted to you, because we when quoted, it the not the seperate PVC pole, it is according to the pole I sent to you, did you check the pole of 12 person tunnel?
[2009-10-8 9:27:06] 我: Though it is not PVC pole you used before, it is also different from common fibreglass pole.
[2009-10-8 9:27:17] 我: There is pvc outside the pole.
[2009-10-8 9:29:14] 客户: i have not checked that pole yet
[2009-10-8 9:29:16] 客户: i will do so
[2009-10-8 9:29:26] 我: please check the pole.
[2009-10-8 9:29:39] 客户: ok
[2009-10-8 9:29:50] 我: You will see it different with your PVC pole and the pole of 13 person tent.
[2009-10-8 10:34:12] 客户: My business partner pulled on the bag a little and it ripped with ease, you can also see if you hold it to the light the material is too thin
[2009-10-8 10:34:20] 客户: i had 4 people look a it
[2009-10-8 10:34:41] 客户: they all said the matieral  is too thin
[2009-10-8 10:35:13] 客户: so double stitching and heavy material is needed
[2009-10-8 10:35:44] 客户: box was also thin and falling appart
[2009-10-8 10:36:00] 客户: but if they are shipped they should be handled less
[2009-10-8 10:37:12] 客户: We just want a great product all around, i am not trying to pick your product appart
[2009-10-8 10:37:14] 我: Okay, we can make double stitching and thicker fabric.
[2009-10-8 10:37:17] 客户: we just want happy customers
[2009-10-8 10:37:27] 我: yeah, I understand you.
[2009-10-8 10:37:35] 客户: i did look at the poles on the other tent, they are thicker
[2009-10-8 10:37:35] 我: We will improve it.
[2009-10-8 10:37:55] 客户: we will check them out when we set it up
[2009-10-8 10:38:05] 我: oaky.
[2009-10-8 10:38:24] 我: Any place need to improve please tell me.
[2009-10-8 10:38:33] 我: We will note it down and improve it.
[2009-10-8 10:38:57] 客户: the boxes could be a little thicker
[2009-10-8 10:38:59] 我: Manufacture high quality is our responsiblity.
[2009-10-8 10:39:03] 我: Yeah.
[2009-10-8 10:39:05] 客户: our last tents had heavy duty boxes
[2009-10-8 10:39:20] 我: Box can use thicker paper panel.
[2009-10-8 10:39:27] 客户: yes
[2009-10-8 10:39:30] 客户: that would be good

[ 本帖最后由 tcfl 于 2010-7-26 18:53 编辑 ]

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10月9号,客人继续反馈另外一款样品的意见。他们把帐篷撑起来,用喷头做了防雨测试,结果帐篷漏雨了,他还拍了录像,穿到网络上看,确实是漏雨了。一般帐篷出去,只要布的水压达到要求,一般是不会漏水的,可是客人的这款帐篷设计比较特别,是隧道帐篷,而且顶部有两个很大的纱网,他一做测试,水就在帐篷表面形成了一个水兜儿,过一会儿就从帐篷缝隙处渗水了,因为顶部收到了很大的压力,漏水是肯定的。我把客人这个反馈告诉了我们的技术人员和老板,他们说客人有可能在撑的时候没有把拉绳拉紧,这样就顶部就容易兜水。

[2009-10-9 8:36:48] 客户: Morning
[2009-10-9 8:38:14] 我: Hi, 客户.
[2009-10-9 8:39:46] 客户: We tested the tunnel tent today and rain tested it,there was leaking and water pooling  on the two ends , it was set up a flat ground...we are not happy with the quality
[2009-10-9 8:40:18] 客户: if someone was sleeping in that tent they would have gotten soaked
[2009-10-9 8:40:23] 客户: we had to sponge up all the water
[2009-10-9 8:41:28] 我: Did you take a picture of where leaks?
[2009-10-9 8:42:55] 客户: Where the  floor seam meets the tent and also the roof
[2009-10-9 8:42:58] 客户: and near the door
[2009-10-9 8:43:38] 我: how do you test it?
[2009-10-9 8:44:29] 客户: with a spray hose and held it up high so the water came down as if it was rain drops
[2009-10-9 8:44:49] 客户: also where the mesh roof is , the room rain fly is not big enough
[2009-10-9 8:45:00] 客户: if the wind blows it blows it up and water comes in
[2009-10-9 8:45:57] 我: yeah, we can make it bigger.
[2009-10-9 8:46:14] 我: If make it bigger, water can not leaks from the mesh.
[2009-10-9 8:46:33] 客户: yes but there was many problems
[2009-10-9 8:46:39] 客户: water was pooling on the two ends
[2009-10-9 8:46:57] 客户: big puddles and then it would start to colapse and water would pour in
[2009-10-9 8:47:43] 客户: and water was also leaking right though the mateial on the roof as if the material was not thick enough on the tent
[2009-10-9 8:49:42] 我: Did you tighten the rope ?
[2009-10-9 8:49:54] 我: Did you set up the tent correct?
[2009-10-9 8:50:18] 客户: yes
[2009-10-9 8:50:19] 我: Have you taken a photo and could you send it to me to have a look?
[2009-10-9 8:50:30] 客户: we been selling tents for a long time and we are good at setting them up
[2009-10-9 8:52:15] 我: Did you take a photo?
[2009-10-9 8:52:22] 客户: no
[2009-10-9 8:52:41] 我: Is the tent still there?
[2009-10-9 8:53:16] 客户: yes but its dark out now
[2009-10-9 8:53:21] 客户: we were going to take it down tonight
[2009-10-9 8:53:39] 客户: plus we cant take a picture of the water pooling
[2009-10-9 8:53:43] 客户: because we dont want to clean it up again
[2009-10-9 8:53:45] 我: did you use all the guy rope?
[2009-10-9 8:54:16] 客户: yes
[2009-10-9 8:55:35] 客户: if you look in your picture of the tunnel tent
[2009-10-9 8:55:52] 客户: the two middle pieaces are different the two end pieces
[2009-10-9 8:56:01] 客户: you can see where water wold pool
[2009-10-9 8:59:35] 我: If you tighten all the pole very tight, water can not pool at the two ends. Water will go down like the middle place.
[2009-10-9 8:59:48] 我: You can re-test the tent tomorrow.
[2009-10-9 9:00:08] 我:  tighten the guy rope. not the pole.
[2009-10-9 9:00:25] 我: Make all guy ropes all very tight.
客户
[2009-10-9 9:05:24] 客户: Also right above the door on the roof, water was coming right through the material as if the material is too thin....

[2009-10-9 9:09:37] 我: If the guy ropes was not tighten, then the water will pool at the roof, many water come together, it will have very very strong pressure. Then the water will come through the material.
[2009-10-9 9:09:48] 我: Please accept the file.
[2009-10-9 9:14:17] 我: And also catercorner guy rope need to be very tight.
[2009-10-9 9:14:44] 我: Make the tent plump.
[2009-10-9 9:15:48] 我: Then the water will not pool, it will come down along the shape of the tent.
[2009-10-9 9:17:44] 我: Because the tunnel tent is different shape with 13 man tent, the tent is at the same height, so must set up the tent very full in rain weather then water can not come into it. It is not like 13 man tent, 13 man tent has a top point, and it will come down along the shape.
[2009-10-9 9:29:55] 客户: i dont know, there is just so much wrong,There was threads  all hanging,there was scraps just sitting in the tent,water leaking in many spots and around bottom of the door,the 13 man there was a lot of needle holes in the seams,carry case was horrible,it would not hold the tent for one trip, falling appart,privary screen was too thin and could see through it. not color coded, even box material was too thin,the tent we were selling has a lot more features, the guy ropes have a pouch built on it to store the ropes with velcro closure,color coded poles, 13 man had sun roof with plastic window,material was better grade, im  not sure where to go from here,we will try to set tunnel tent up tighter to see if that stops the pooling  and check again,and get back to you....
[2009-10-9 9:32:41] 我: Okay, I will wait for your new check news, and the problem happens, we can all improve it.
[2009-10-9 9:33:47] 我: 12 tunnel water leaks is big problem, so please re-check it. We think make it tighter will stop pooling.
[2009-10-9 9:34:30] 客户: ok
[2009-10-9 9:34:35] 客户: thank you
[2009-10-9 9:34:47] 我: you are welcome.
[2009-10-9 13:21:20] 客户: we went out with a spot light and tried different positions and tighter, it did not seem to help
[2009-10-9 14:57:04] 我: Sorry not replying you, 客户.
[2009-10-9 14:57:11] 我: Just now I had a meeting.

[ 本帖最后由 tcfl 于 2010-7-26 19:03 编辑 ]

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回复 #1 tcfl 的帖子

继续期待楼主的无私分享!

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等待楼主的康概,最近自己很在迷茫中,一封回信息都没有

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样品还是原来的问题,还是会渗水,这样这个帐篷就没有意义了,帐篷最基本的功能是挡风遮雨,不防雨了那就什么都不是了。打样的时候用的布料不是很好,后来我们决定再给客户打一个样品。


[2009-10-10 11:29:32] 客户: its ok
[2009-10-10 11:30:02] 我: Hi, 客户.
[2009-10-10 11:30:17] 我: Did you set up in the day?
[2009-10-10 11:30:32] 客户: yes last night
[2009-10-10 11:30:37] 客户: same problem
[2009-10-10 11:30:54] 我: Set up in  the daytime?
[2009-10-10 11:31:00] 客户: yes
[2009-10-10 11:32:31] 我: I am considering besides the problem with the strength of the guy rope.
[2009-10-10 11:32:48] 我: Is there anything problem with the design itself?
[2009-10-10 11:33:09] 我: Is our sample same with your selling tent?
[2009-10-10 11:33:23] 客户: no not the same quiality at all
[2009-10-10 11:33:50] 客户: when i first opened the box and first looked at the quality of the carry case, right then i knew the quality was very poor
[2009-10-10 11:34:08] 客户: if you go grab a pieace of material that the carry case was made out of and hold it up to the light
[2009-10-10 11:34:13] 客户: you can see right through it
[2009-10-10 11:34:17] 我: We can improve the carry case.
[2009-10-10 11:34:20] 客户: its very very cheap material
[2009-10-10 11:34:26] 我: How is the tent itself?
[2009-10-10 11:34:31] 客户: but why would you send that so poor of quality?
[2009-10-10 11:34:47] 客户: that told me right away the rest of the tent was probally the same quality
[2009-10-10 11:35:21] 客户: we set up one of our tents right next to your tent
[2009-10-10 11:35:32] 客户: and the quality was so much better in the one we were selling
[2009-10-10 11:35:48] 客户: your tent even leaked near the doors
[2009-10-10 11:36:02] 客户: and leaked bunch of spots
[2009-10-10 11:36:03] 我: which one leaks?
[2009-10-10 11:36:09] 客户: your tent
[2009-10-10 11:36:11] 我: 13 man or 12 man?
[2009-10-10 11:36:15] 客户: the roof and the doors
[2009-10-10 11:36:22] 客户: we only water tested the 13 man
[2009-10-10 11:36:27] 客户: and had many leaks
[2009-10-10 11:36:38] 客户: leaking in the bottom of both doors
[2009-10-10 11:36:47] 客户: leaked threw the top roof
[2009-10-10 11:37:04] 客户: and water pooled near the mesh then the water colapse and all went in side
[2009-10-10 11:37:08] 我: I will tell your feedback to our sample man.
[2009-10-10 11:37:34] 客户: we are looking for a very high quality tent
[2009-10-10 11:37:38] 我: Did you also strength all the rope?
[2009-10-10 11:37:50] 客户: yes
[2009-10-10 11:38:05] 我: We also set the tent in the raining water,  but it can not leaks.
[2009-10-10 11:38:42] 客户: if you tested it you should have seen the roof rain fly was not big enough for one thing
[2009-10-10 11:38:48] 客户: and water did come in
[2009-10-10 11:38:58] 客户: how can water not come in
[2009-10-10 11:39:05] 客户: the rain fly is too small
[2009-10-10 11:39:12] 客户: if the wind blows at all when its raining
[2009-10-10 11:39:21] 客户: you will get wet 100% chance of it
[2009-10-10 11:39:44] 我: can do mark it in the photoshop and send the picture to me?
[2009-10-10 11:41:41] 我: When you say rain fly, you mean the roof cover on the mesh of 12 man tunnel tent, right?
[2009-10-10 11:41:52] 客户: yes
[2009-10-10 11:42:14] 我: We can make it bigger.
[2009-10-10 11:42:16] 客户: if you rain tested it you would have seen that it was too small
[2009-10-10 11:42:47] 我: Is your selling tent with same design? with top mesh and rain fly? Or no mesh?
[2009-10-10 11:43:04] 客户: it has mesh
[2009-10-10 11:43:11] 客户: but rain fly is a lot bigger
[2009-10-10 11:43:35] 我: next time could you measure the size of your rain fly?
[2009-10-10 11:43:55] 我: and we can make same size as yours.
[2009-10-10 11:44:06] 客户: http://www.xxxxxxxx.com/cec_us/c ... nel-tent-p-445.html
[2009-10-10 11:44:52] 我: It almost cover the whole roof.
[2009-10-10 11:44:59] 客户: there was many problems, even if you fix the rain fly many other problems
[2009-10-10 11:45:07] 客户: water leaked below each door
[2009-10-10 11:45:21] 客户: water leaked in trough the roof
[2009-10-10 11:45:32] 客户: water leaked in through the pooling area
[2009-10-10 11:45:41] 客户: many problems
[2009-10-10 11:45:58] 客户: all would  need to be corrected
[2009-10-10 11:46:24] 客户: i dont want to pay for another sample
[2009-10-10 11:47:51] 我: We can change the fabric of the door.
[2009-10-10 11:48:14] 客户: water all came through fabic in roof
[2009-10-10 11:49:49] 我: The water column of grey fabric can not reach 2000mm.
[2009-10-10 11:50:58] 我: As we don't have 2000mm gery fabric to make sample, so we use about 1000mm grey fabric in the sample. We can do it to 2000mm when doing mass production.
[2009-10-10 11:51:38] 客户: should have used 2000mm for sample
[2009-10-10 11:51:44] 客户: samples are supose to be the best
[2009-10-10 11:51:55] 客户: in order to get the order
[2009-10-10 11:52:01] 客户: best foot forward
[2009-10-10 11:52:07] 客户: we paid for sample
[2009-10-10 11:52:18] 客户: why you lesser quality
[2009-10-10 11:52:24] 客户: dont make sense
[2009-10-10 11:53:26] 我: We want to show you the design and style. And I am sorry for all the mistake we made.
[2009-10-10 11:54:15] 客户: if you want to correct  all the problems and ship us a new sample without the poles we will check it out
[2009-10-10 11:54:23] 客户: we can use same poles
[2009-10-10 11:58:17] 我: I will talk this to my boss and I will give you reply later.
[2009-10-10 11:58:30] 客户: ok thank you
[2009-10-10 12:15:18] *** 呼叫客户,无人接听。 ***
[2009-10-10 12:15:24] *** 通话结束 ***
[2009-10-10 12:17:19] 我: 客户n, I talked to my boss, we can make a new sample and send it to you.
[2009-10-10 12:17:58] 客户: Thanks that would be great
[2009-10-10 12:18:10] 客户: we can go over everything to make sure its right
[2009-10-10 12:18:19] 我: yeah.
[2009-10-10 12:18:37] 我: I am really sorry for last sample.
[2009-10-10 12:19:12] 客户: Its ok, you are working with me trying to fix the problems
[2009-10-10 12:19:20] 客户: your a nice guy
[2009-10-10 12:21:16] 我: This time I will assure our sample man use high quality material. I will keep you informed how the sample is going on. And we can do your sample after one week as we currently have 3 big samples waiting us to do.
[2009-10-10 12:21:37] 我: I am going to have lunch now, talk soon.
[2009-10-10 12:21:43] 客户: ok thank you

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开始重新打样,客人在问进度。

[2009-10-20 13:39:23] 客户: hi xxxxx , have they started sample yet
[2009-10-20 13:44:14] 我: yeah, doing now.
[2009-10-20 13:44:22] 我: I am just back from noon sleep.
[2009-10-20 21:35:54] 客户: nice
[2009-10-20 21:36:02] 客户: i just got up and its your bed time soon
[2009-10-20 21:36:37] 我: yeah, I am going to leave work and going to sleep, hehe
[2009-10-20 21:36:49] 我: I am a little sleepy now.
[2009-10-20 21:36:56] 客户: did you write down a list of the improvments
[2009-10-20 21:37:12] 客户: so the designers know what they have to fix
[2009-10-20 21:37:14] 我: yeah, I told our sample man.
[2009-10-20 21:37:26] 客户: great
[2009-10-20 21:37:37] 我:
[2009-10-20 21:37:53] 客户: what would they do to fix the water pooling
[2009-10-20 21:38:15] 我: make the cover bigger and use high water proof fabric.
[2009-10-20 21:38:46] 我: Last time there is some problem result in the fabric.
[2009-10-20 21:39:16] 客户: yes
[2009-10-20 21:39:44] 客户: it might need to be made slightly different so the water does not pool in that section
[2009-10-20 21:39:53] 客户: more of slant
[2009-10-20 21:39:58] 我: He only make a sample of the tunnel tent.
[2009-10-20 21:40:03] 客户: ok
[2009-10-20 21:40:31] 我: Yeah, i will tell him to pay attention to that point.
[2009-10-20 21:40:50] 客户: thank you
[2009-10-20 21:40:58] 我: You are welcome.
[2009-10-20 21:41:23] 客户: have a good sleep so you can back all rested and sell more tents
[2009-10-20 21:41:47] 我: Thanks, Have a good day!!!
[2009-10-20 21:42:14] 我: See you.
[2009-10-27 8:18:29] 客户: Hi, how is everything going
[2009-10-27 8:35:21] 我: Hi, xxxxx, I just went outside to have breakfast, I am back now.
[2009-10-27 8:35:43] 我: Everything goes well, I will keep you informed how it is going.
[2009-10-27 8:36:01] 客户: ok

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[提醒] 【案例】北美商超类客户挖掘
 



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