[2009-10-7 12:38:06] 客户:
8:59 pm Clearance processing complete San Francisco Gateway, CA
8:59 pm Processed at DHL Location. San Francisco Gateway, CA
8:56 pm Transit through DHL facility San Francisco Gateway, CA
8:33 pm Depart Facility Hong Kong - Hub, Hong Kong
[2009-10-7 12:38:33] 客户: in usa
[2009-10-7 13:52:41] 我: Nice.
[2009-10-8 8:30:16] 客户: Hi, 我 i received the tents today, i set one up, i have a few issues
[2009-10-8 8:30:45] 我: Nice.
[2009-10-8 8:30:58] 我: How is it?
[2009-10-8 8:32:04] 我: which one did you set up?
[2009-10-8 8:36:12] 客户: The first issue was the Carry case,the seems are pulling appart, it would not hold the tent if they tried to carry it once, it would break right through..
[2009-10-8 8:36:20] 客户: as seen in picture
[2009-10-8 8:36:28] 客户: even a hole in the case in one spot
[2009-10-8 8:38:05] 客户: Tent also has a lot of threads hanging off it
[2009-10-8 8:38:10] 客户: as seen in picture
[2009-10-8 8:38:28] 客户: picture 5974
[2009-10-8 8:38:50] 客户: and extra pieces lieing around in tent floor
[2009-10-8 8:38:55] 我: Yeah, I saw it.
[2009-10-8 8:39:42] 客户: also there are two sets of 3 poles,one set one pole was shorter then the other two
[2009-10-8 8:41:02] 客户: and one more problem , the material for the pods was not thick enough for privacy, we compared it with the tents we were selling, on yours you can see right through them
[2009-10-8 8:42:33] 我: About the carry case, we checked it carefully before shipping, it is all okay. I am wondering whether it is DHL broken it.
[2009-10-8 8:42:47] 我: Did you receive the carton box all ok?
[2009-10-8 8:43:52] 客户: the carton looks like it went through a lot, dhl even opened it for inspetion, but the stitching on the carry case is still sub par, most of the stitching is falling appart
[2009-10-8 8:44:06] 客户: if you hold it to the light you can see it falling appart
[2009-10-8 8:44:11] 客户: and nothing was even in it yet
[2009-10-8 8:45:30] 客户: i am looking at it now in my hand and holding it to the light, its very thin and stiching all coming out
[2009-10-8 8:48:13] 我: I am guess the box was opened several times. By the forwarder in Shenzhen, and also by DHL inspection.
[2009-10-8 8:48:43] 客户: yes it was im sure for inspection, but they did not mess with the stitching
[2009-10-8 8:48:57] 客户: they just take a quick look in it and close it again
[2009-10-8 8:49:09] 客户: this bag would not hold the tent
[2009-10-8 8:49:15] 客户: i can take more pics if you like
[2009-10-8 8:49:23] 客户: when i hold it to the light you can see its all coming appart
[2009-10-8 8:49:31] 我: That means we need strengthen the carry case.
[2009-10-8 8:49:39] 客户: yes
[2009-10-8 8:49:47] 我: Is any other big problem with the tent itself?
[2009-10-8 8:50:10] 客户: Yes one pole was not the right length
[2009-10-8 8:50:32] 我: No. The pole is okay. It is not the same length.
[2009-10-8 8:50:52] 我: Two was same, one is different.
[2009-10-8 8:51:15] 我: Maybe we should mark the pole with color next time.
[2009-10-8 8:51:26] 我: And also mark color on the sleeves.
[2009-10-8 8:51:35] 我: At the beginning on sleeves.
[2009-10-8 8:51:39] 客户: yes thats how the tents are that we were selling
[2009-10-8 8:51:42] 客户: color coded
[2009-10-8 8:51:46] 我: We can mark it.
[2009-10-8 8:51:52] 客户: yes that would be good
[2009-10-8 8:52:20] 客户: how about the material of the pod
[2009-10-8 8:52:31] 客户: can that be a little thicker for more privacy
[2009-10-8 8:52:52] 我: You mean which tent?
[2009-10-8 8:53:01] 我: 13 man or 12 man?
[2009-10-8 8:53:35] 客户: we only set one up so far, the one with the Three bedrooms the concord
[2009-10-8 8:54:13] 我: 13 man.
[2009-10-8 8:54:28] 我: what the diameter of your pole?
[2009-10-8 8:54:44] 我: We usually use dia12.7mm pole for this big tent.
[2009-10-8 8:55:02] 客户: im not sure the diameter of the pole
[2009-10-8 8:55:10] 我: Could you measure the dia of your pole and tell me?
[2009-10-8 8:55:45] 客户: do you mean the tents we are selling now
[2009-10-8 8:55:50] 客户: or the one you sent us
[2009-10-8 8:56:39] 我: your tent.
[2009-10-8 8:58:01] 我: We made this tent a lot to UK and we use dia12.7mm pole.
[2009-10-8 8:59:38] 客户: i dont know the dia. of the poles of the tent we have
[2009-10-8 9:00:22] 客户: what about the material in the pod can that be thicker grade so it has privacy
[2009-10-8 9:00:57] 我: It is fibreglass pole in it.
[2009-10-8 9:01:23] 我: It is the thickest pole we use currently.
[2009-10-8 9:01:38] 客户: ok, i did not quesiton the poles
[2009-10-8 9:01:53] 客户: just the length
[2009-10-8 9:02:12] 我: The length is okay. We need to mark the pole.
[2009-10-8 9:02:22] 客户: ok
[2009-10-8 9:02:27] 我: If the pole is same length, you can not set up it.
[2009-10-8 9:02:53] 我: I just discussed with our sample man.
[2009-10-8 9:03:04] 我: About the carry case, we can improve it.
[2009-10-8 9:03:16] 客户: [2009年10月8日 12:03] 客户: what about the material in the pod can that be thicker grade so it has privacy
[2009-10-8 9:03:18] 我: Use double stiching.
[2009-10-8 9:04:00] 客户: double stiching would be good
[2009-10-8 9:04:30] 我: For poles, we use fibreglass pole for tent. wait a moment, I will ask our pole supplier.
[2009-10-8 9:05:21] 客户: when i ask about the pod i mean the material for the door for the rooms
[2009-10-8 9:05:24] 客户: not the poles
[2009-10-8 9:05:37] 客户: i am not questioning the poles material
[2009-10-8 9:05:45] 客户: i think you miss understood
[2009-10-8 9:08:03] 我: Yeah, I misunderstood.
[2009-10-8 9:08:34] 我: You asked the fabric material.
[2009-10-8 9:08:52] 客户: yes the doors on the pods for the seperate rooms
[2009-10-8 9:09:09] 我: yeah, have more thicker fabric.
[2009-10-8 9:09:13] 客户: you can see through them and we would like it thicker darker material so they have privacy
[2009-10-8 9:10:59] 客户: We set up one tent today and it was starting to get Dark. so we want to set up our tent we are selling now and your tent ,when it is light and compare more and test to see that is is 100% waterproof
[2009-10-8 9:11:37] 我: The door can use 170T Polyester.
[2009-10-8 9:11:50] 客户: how many t was this one
[2009-10-8 9:12:27] 我: also 170T, but breathable polyester.
[2009-10-8 9:15:59] 客户: The Price of the 13 man was CIF Price USD90.25 correct?
[2009-10-8 9:18:01] 我: We need to re-check, as the cost of pole mark and sleeve mark add the price.
[2009-10-8 9:19:05] 我: I will check today and send you email later today, okay?
[2009-10-8 9:20:24] 客户: it didnt think it would raise the price its just a small color pieace
[2009-10-8 9:24:17] 客户: would the 12 person tunnel tent be the same price 90.25, as This was not the pvc pole in first testimate
[2009-10-8 9:24:34] 我: Yeah, it is a little. But the change of dark and thicker fabric will cost.
[2009-10-8 9:26:25] 我: 12 person tunnel should be the price last I quoted to you, because we when quoted, it the not the seperate PVC pole, it is according to the pole I sent to you, did you check the pole of 12 person tunnel?
[2009-10-8 9:27:06] 我: Though it is not PVC pole you used before, it is also different from common fibreglass pole.
[2009-10-8 9:27:17] 我: There is pvc outside the pole.
[2009-10-8 9:29:14] 客户: i have not checked that pole yet
[2009-10-8 9:29:16] 客户: i will do so
[2009-10-8 9:29:26] 我: please check the pole.
[2009-10-8 9:29:39] 客户: ok
[2009-10-8 9:29:50] 我: You will see it different with your PVC pole and the pole of 13 person tent.
[2009-10-8 10:34:12] 客户: My business partner pulled on the bag a little and it ripped with ease, you can also see if you hold it to the light the material is too thin
[2009-10-8 10:34:20] 客户: i had 4 people look a it
[2009-10-8 10:34:41] 客户: they all said the matieral is too thin
[2009-10-8 10:35:13] 客户: so double stitching and heavy material is needed
[2009-10-8 10:35:44] 客户: box was also thin and falling appart
[2009-10-8 10:36:00] 客户: but if they are shipped they should be handled less
[2009-10-8 10:37:12] 客户: We just want a great product all around, i am not trying to pick your product appart
[2009-10-8 10:37:14] 我: Okay, we can make double stitching and thicker fabric.
[2009-10-8 10:37:17] 客户: we just want happy customers
[2009-10-8 10:37:27] 我: yeah, I understand you.
[2009-10-8 10:37:35] 客户: i did look at the poles on the other tent, they are thicker
[2009-10-8 10:37:35] 我: We will improve it.
[2009-10-8 10:37:55] 客户: we will check them out when we set it up
[2009-10-8 10:38:05] 我: oaky.
[2009-10-8 10:38:24] 我: Any place need to improve please tell me.
[2009-10-8 10:38:33] 我: We will note it down and improve it.
[2009-10-8 10:38:57] 客户: the boxes could be a little thicker
[2009-10-8 10:38:59] 我: Manufacture high quality is our responsiblity.
[2009-10-8 10:39:03] 我: Yeah.
[2009-10-8 10:39:05] 客户: our last tents had heavy duty boxes
[2009-10-8 10:39:20] 我: Box can use thicker paper panel.
[2009-10-8 10:39:27] 客户: yes
[2009-10-8 10:39:30] 客户: that would be good
[ 本帖最后由 tcfl 于 2010-7-26 18:53 编辑