业务员带走了单子-用诚信拉回客户-出货-完结（已加邮件）
如果对你有帮助，请顶一下。
原来的业务员带了客户走了，但是客户把定金打给我们，现在代理货代找我们要货。
客户是德国的。
之前没有联系过。老订单，工厂老板是认识的。
我是做非标机械的
开始
8月份订单断了。
10.09
收到定金，是老客户的。没有订单信息，没有公司fp号。猜想客户打错了，如果打错了，愿意退还。
前业务员小陈称，期间联系未果。
10.30
小陈离职。
11.12
再联系试试，不知道客户有没有新的询盘。
11.13
最后的准备，早上发传真
下午来了电话，是老客户的，手边的资料放了很久，马上翻开，电话里聊了很多，我主要询问之前的单子做的客户是不是不满意，我们可以对不合格的产品退换货或者赔付，客户惊愕，客户在电话中反应，我司代表小陈继续正在密切合作。我告诉客户10月份小陈已经离职，客户说不清楚我说的离职是什么意思，只知道小陈在我司的分公司
Hi Wang,
I need to clearly understand the current situation before giving any further directions, currently I do not.
I remain very concerned about the whole 'chen' situation and the confusion and difficulties this has caused.
Can you please help clarify the situation with chen and what is going on given you both work for divisions of the same organisation. I would appreciated communication from Jessy advising that you are the person we should be working with. This would help confirm the current situation and ensure all is clear moving forward.
Can you please confirm that you have already received the deposit payment for this order.
You received the email I sent to chen Friday. As yet I have not received a response.
Any help you can give will be greatly appreciated.
Thanks :-)
。。。。。。原来是这么回事。
接着聊，我告诉客户没有分公司，而且小陈无权再使用公司资源了。告诉客户，希望继续保持良好关系，不然准备对这个小陈采取措施，有点含沙射影，客户犹犹豫豫，将信将疑，然后我谈到预付款的时候，客户立刻对这个人的行为表示不满，表示了可以继续与我们合作。
告诉客户人把订单信息给我，月底就备好货。因为马上过年了，客户很急。马上去车间找好样品。
电话后的十分钟后收到客户邮件，里面都是客户质问小陈的问题（比如她的公司的真实情况，我想客户是永远也问不到的），
Hi chen,
We remain confused regarding the situation surrounding Order 7680 for the following Safe-T-Brac products ordered 7th October.
Brackets
BL 150 x 200
BL 200 x 400
WH 150 x 1200
WH 200 x 1200
Wallstrips
STBWS WH 300 x 400
STBWS WH 600 x 200
STBWS WH 900 x 300
You say you have the product produced but have not received the 30% deposit. However, Wang from XXXXEnterprise Co has already received the 30% deposit but doesn't have details of the order as I'm told you took this information with you when you moved to another division.
Please explain what is going on.
Can the XXXX Enterprise Co take possession of these goods and ship them to us as usual??
My understanding is XXXX Enterprise Co is our supplier. Is this correct??
We have always dealt with the xxxx Enterprise Co and wish the relationship with the XXXX Enterprise Co to continue. We always need to know exactly who the company is we are dealing with and exactly who we are paying.
In addition we paid for the tooling for these products and I have a few questions about our tooling and the production of the product.
1. Who has our tooling??
2. Where is our tooling located??
3. Who actually produces this product??
4. Where is this product produced??
This situation is causing a great deal of confusion, wasted time and difficulties generally.
Your urgent reply clarifying the situation and answers to all questions will be appreciated.
当然还有订单信息。原来小陈告诉客户他的公司，是我们公司的分部。客户开始信了。后来发觉了不对劲，因为客户称，小陈一直说没有收到款，交不出货。
二话不说，立马做好自己公司的fp，产品拍照给客户，等待结果。
希望柳暗花明。
感谢007的高亮
11.16
过了周末
没有回音
上午发了邮件问下客户进展。主要关于订单是否接着做下去。
中午，重点来了，
客户来函，
Hi Wang,
Any documentation that shows chen is no longer part of either the XXXX Enterprise / XXXXInternational Group would be greatly appreciated.
I am also looking for answers to the following questions regarding our tooling, can you help.
1. Who has our tooling??
2. Where is our tooling located??
3. Who actually produces this product??
4. Where is this product produced??
Thanks :-)
1.要求发送银行证明，我方收到预付款。
2.小陈与其所谓的分公司和我司没有任何关系，我司不存在分公司。
3.这个产品是一直由我司供应，并保证需要我司长期供应。
马上找到我司的erp找到财务信息，
去人事把此业务员离职报告做扫描件，
车间拍产品的模具和样品。
如何证明小陈与其所谓的分公司和我司没有任何关系， 还在思考中。
就加了个免责声明，公司盖章。
Dear M:
Please check the document from our HR Dept, chen's resignation letter(written by chinese), and statement from XXXXEnterprises Co.,Ltd.
1. Who has our tooling??
- XXXX has the tooling.
2. Where is our tooling located??
- The tooling located in XXXX workshop.
3. Who actually produces this product??
- XXXX workshop produce your products.
4. Where is this product produced??
- XXXX workshop located in Jiangsu, so the items produced in Jiangsu.
B.Regards!
客户下午回邮，称有个华人在为这个小陈与客户联络。我告诉客户我们去年开始怀疑这个业务员违规操作，让他把这个澳洲的华人的公司和这个业务员的公司都告诉我们。
Hi ,
What does Sean have to do with XXXX Enterprise??
He is here and tells me I should be dealing with chen.
I'm trying to organise a meeting with him and our people this week.
客户只有这个业务员的国内新公司，电话一查还是住宅电话，注册在仓库里。
事情变得复杂了。
客户提供这些信息都显示出合作意向的，一会客户追加邮件，让我司继续生产。
表面看来似乎订单回来了。而且我们有了预付款。
但是风险更大了。
这个小陈之所以有这个订单主要是与钱老板有潜规则，这个Sean是前老板儿子，想不到他们还有一腿。
11.17
谢谢斑竹鼓励。来了fob那么久，学习了很多资料。
个人感觉一般的贸易经验和其他朋友的雷同。
这个事情略有不同，愿和大家分享，不到之处多多包涵。
业务员走之前带走了所有资料，没有任何交接，包括她的电脑都带走了。
昨晚答应客户，继续生产。
中午，客户来函，同时转发其司的主要负责人。
Hi R / S,
Please find attached PI from XXXX Enterprise Co. This is a new PI for Order 7680, the one we have been having the payment difficulties with.
No payment is required as they actually did receive the 30% payment 9th October 2009.
It appears our previous contact from XXXX Enterprise Co, Chen has moved on and we are unsure of how Sean fits into picture. Please do not deal with these two people. If they contact you direct them to me.
Our current contact for Safe-T-Brac components produced by XXXXEnterprise Co is XX, his contact details are shown on below emails.
I'll call to discuss.
明文写到：
1不清楚小陈的行为及其公司性质，
2不清楚这个华人如何介入这个事情，
3不准与小陈及这个华人联系，
4.继续与我司保持合作关系。
到此刻为止，这个客户的归属可以90%做下结论了。
余下10%就是之前考虑的风险，小陈可能会和客户合作骗货。不过个人认为这个小陈没有这个能力，而且回想这个30%的预付款应该是小陈没有把飞单处理好造成的。但风险就是风险，不能不考虑。
车间查了下，有部分库存，准备先压一下生产，用来催余款。
原则是带款提货。
11.23
车间继续备货中。
和客户沟通了发货出运以及结算的细节。
货代由客户指定。
11.24
来了插曲
车间方面通知模具损坏，无法按时出货。而且突出了按时这两个字。合同是27号。
大大的倒吸两口冷气。
推测小陈对车间方面通了气，的确之前这个单子一直是小陈放在这个车间做的。
立马飞车去车间，老板已经不让进门了。
先推诿模具坏了，那我们要看模具，老板不给看。
接着又说还没做(其实早就包装好了，堆了一层灰了)
软磨硬泡中。。。。1小时，2小时，老板开了口，这批货给小陈吧。
好你个小陈。
软的不行来硬的，老板你盖章的合同你总不能赖吧，老板说你们没有盖章回传，这话才说了一半，老板就说不下去了。
几种处理方法：
1.按时出货，继续合作。
2.法律投诉，货也不要了，只要赔偿。
走之前，老板来了句：先做朋友在说生意。
他真是昏的不行了。
把小陈阻止我司出货的信息告诉客户，如果无法交涉，马上法律起诉，这点很有必要，给客户加个盾。
Dear M:
About our order:
Order 7680 for the following Safe-T-Brac products ordered 7th October.
Brackets
BL 150 x 200
BL 200 x 400
WH 150 x 1200
WH 200 x 1200
Wallstrips
STBWS WH 300 x 400
STBWS WH 600 x 200
STBWS WH 900 x 300
We have finished fabrication and packing, all the goods is ready to delivery to your company.
But Chen still counterfeited XXXX's nominal and use personal relation from XXXX, she wants stop this delivery.
Our leaders has hold a meeting, and send the final warning to her, or our legal team is ready to indict the person in recent.
If you have received Chen's information or her new Company's information from Oct 9th,2009 to Nov 25th,2009, please delete it or return it to us.
Latest progress will be let you know soon.
Sorry for this trouble! We are now doing our best to solve this mass in short time.
B.Regards!
11.25
回来分析，小陈想让车间把我们生意拖黄，在杀个回马枪。
告诉车间，客户的款在我们这里，不给货你就烂在手里，（非标件就是非标准流通件，是客户定制，我这里都不要了，你就当废铁卖吧）
以上情况再和人事汇报要求出面去法律与小陈交涉。人事口头答应。
下午，车间老板想通了，来电，要求继续合作。准时交货。
11.26
车间老板口上仁义，想必小陈花了很多力气，但还是被出卖了。
这种老板，不是东西，他大爷的，别急，憋他一天。
告诉相关人员，26号不准与此人有任何联系。
结果当天每个人的手机，座机不停的叫唤。。。。
通知客户正常出货。客户答应准备好货款。
之前的骗货风险解除。
11.27~12.03
所有文件准备好，发给客户，客户按时付款。水单发来。
Hi R,
Please find attached shipping documents associated with Order 7680 including B/L.
Can you please organise the final 70% payment at your earliest convenience.
Thanks :-)
然后出货。
12.04
船离港。
以后，筹划更换车间供货。
这些只是业务员与外贸公司，外贸公司与车间的一些缩影。
暂时就写这么多了，想到再添。大家哪里觉得写的不详细不过瘾，欢迎提意见。
祝大家新的一年，生意兴隆！
[ 本帖最后由 cplpro1380 于 2009-12-24 13:23 编辑 ]
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