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标题: 酒店英语口语
rifhvuemc
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UID 448797
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发表于 2008-12-5 09:09  资料  个人空间  个人短信  加为好友  只看该作者
酒店英语口语

Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏,损坏
Compensate赔偿,补偿
Dry Cleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
Toilet Paper卫生纸
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶叶
Beverage饮料
Telephone电话
TV controller遥控器
Hanger衣架
ID=Identification**
Bothroom卫生间
Shower沐浴
Coffce咖啡

Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您过得愉快
I'm sorry.很抱歉
Excuse me对不起
That's all right没关系
Please follow me请跟我来
Thank you 谢谢
Just a moment请稍等
Right away 马上
Turn-down service夜床服务
Dry towel干毛巾
Make bed整理床铺
Room number房号
Quick service特快洗衣
I'm not really sure.
我不能肯定
I'm sorry to trouble you.
对不起,麻烦您了

Useful Expressions
1.Housekeeping, May I come in?
客房服务员,可以进来吗?
2.Do you need bellman?
您需要行李员吗?
3.May I clean the room now?
现在我可以打扫房间吗?
4.What's your room number, please?
 请问您的房号?
5.Could you bring me some more towels,plesae?
 你能不能再给我拿几条毛巾来吗?
6.The air conditioner doesn't work.
 空调机坏了。
7.Would you please give me some envelopse and writing paper?
 请给我一些信纸信封,好吗?
8.I'll bring them to your room at once.
 我马上给您送来。
9.Internet access press 8 and 163.
 上网号码先拨8,再加163。
10.There's something wrong with the toilet.
 抽水马桶出毛病了。
11.Have you checked your room?
 您检查过您的房间吗?
12.I'll show you the way myself.
 我亲自带您去。
13.Have you got any laundry?
您需要洗衣服务吗?

总台收银的:
  Useful Expressions
  1、Would you like to check out?
  2、Sorry to have kept you waiting, This is your bill please.
  3、Can I have your name and room number please?
  4、What kind of credit cards have you god?
  5、As a hotel policy, We accept the following cried cards.
  6、Do you need receipt or bill?
  7、Just a moment please. I’ll write out receipt for you.
  8、I’ll send a bellmen up to get your luggage.
  9、How would you like to pay in cash or by credit card?
  10、This is your bill, please check it and sign here.
  11、Here is your change and receipt.
  12、May I have a print of your card, please?
  13、Did you take anything from the mini-bar this morning?
  14、Have you used any hotel services since breakfast?
  15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
  16、What kind of currency do you want to change.
  17、How much would you like to change.
  18、The rates of exchange are on the board there.
  19、The rate of your room, will be paid by your host.
  20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
  Conversation
  A
  Cashier: Good morning. sir. May I help you?
  Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
   C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
   G: Yes, but I paid cash for is also I haven’t used any services.
   C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
   G: OK.
   C: Thank you, sir. Would you like to pay in cash or by credit card?
   G: Credit card. Here you are!
   C: Thank you. Could you sign here, please?
   G: Fine.
   C: Thank you for your coming. Please drop in again. Good-bye.
  B
  Cashier: Good morning. May I help you?
  Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
   C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
   G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
   C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
   G: Thank you.
   C: It’s my pleasure.

行李员岗位英语口语
  Useful Expressions
  1、Excuse me. Which one is your bag?
  2、Is this bag yours?
  3、I’ve come for your luggage.
  4、I hope you will dropin again!
  5、This is your claim tag.
  6、May I help you with your luggage?
  7、What else can I do for you?
  8、Gould you sigh here?
  9、Breakfast is on the first floor, from 7:00am to 9:00am.
  10、Is your luggage will be here shortly?
  11、How long will you leave the luggage here?
  12、Let me take it please!
  13、May I have your tag, please?
  14、What’s your room number?
  15、 Toilet is turn left.
  16、How many pieces (of luggage ) do you have.
  17、In our hotel we don’t accept tips. Thank you all the same.
  18、I hope you will enjoy you’re stay.
  19、Have a nice trip.
  20、Are these your luggage.
  
  
  Conversation
  A
  Bellman: Good afternoon. Madam. Welcome to our hotel.
  Guest: Good afternoon.
   B: May I help you with your luggage, madam?
   G: Yes, please!
   B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
   G: Thank you!
   B: You’re welcome.
  
  B
  Bellman: Madam. May I have your room card, please?
  Guest: Yes. Here you are.
   B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
   G: Thank you very much.
   B: Not at all. Where would you like me to put your luggage.
   G: Anywhere. If you like.
   B: Please check it. Is it the right number of your luggage?
   G: Oh, Yes, It’s very correct. There’s something for you.
   B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
   G: Good-bye.

  酒店商务中心英语口语:
  Useful Expressions
  1、I want to send a fax.
  2、I’ll send this fax at once.
  3、Sorry, sir. The line is busy.
  4、I tried a lot of time, but it’s also busy.
  5、It’s my mistake.
  6、I’m sorry to bring you so much trouble.
  7、All done, sir. Here you are.
  8、Let me count, it’s 15.5 yuan in all.
  9、Could you tell me how do you count this amount.
  10、The regulation of charge in business center is on this board.
  11、May I use the Internet.
  12、Let me dial-up. Please sit down and you can use it already.
  13、Can I typed of my E-mail.
  14、How many copies do you need?
  15、I’d like to copy this two pieces of paper, what’s the cost?
  16、The Internet charge in 30 minutes is 10 yuan.
  17、The copy each piece of paper for A4 size is 1yuan.
  18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.
  19、To copy the paper’s both sides costs as much as two pieces of paper.
  20、I’ll call the airline to see if there are tickets for you.

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rifhvuemc
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UID 448797
积分 14959
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福步币 126 块
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注册 2008-6-3
状态 离线
发表于 2008-12-5 09:09  资料  个人空间  个人短信  加为好友  只看该作者
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rifhvuemc
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UID 448797
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rifhvuemc
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rifhvuemc
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